PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Equity Investment Life Insurance Company and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Equity Investment Life Insurance Company
MassMutual

American Equity Investment Life Insurance Company and MassMutual Overview

Total reviews
1
89
Company responses
0
0
Issues resolved
0
0

MassMutual was first mentioned on PissedConsumer on Dec 9, 2013 and since then this brand received 89 reviews. It is 88 reviews more than American Equity Investment Life Insurance Company received since Oct 23, 2018.

American Equity Investment Life Insurance Company and MassMutual Consumer Ratings

Rank
457 out of 1882 in Insurance category
205 out of 1882 in Insurance category
Value for money
270 in category
102 in category
Product or Service Quality
292 in category
113 in category
Exchange, Refund and Cancellation Policy
261 in category
123 in category

According to consumer ratings and reviews, MassMutual ranks 252 points higher in the Insurance category than American Equity Investment Life Insurance Company. People gave American Equity Investment Life Insurance Company 1 stars for Value for money criterion in Insurance category and it is 113 points higher than the worst rated brand in this category. At the same time, MassMutual was rated 1.5 stars for Value for money criterion in this category and it is 281 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that MassMutual has a higher rating than American Equity Investment Life Insurance Company. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Equity Investment Life Insurance Company 1 stars and it is 68% worse than other in category. MassMutual however was rated 1.3 stars and it is 68% greater than other in category.

American Equity Investment Life Insurance Company and MassMutual Rating Details

Value for money
1 (1 review)
1.5 (21 reviews)
Reviewer's quote

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should you decide to take back some of "your" dollars, before their 10 year schedule is met. I know that this American Equity Investment Life, relies on us leaving our dollars, in their...

Trudi

THEY CAN'T EVEN HELP ME GET MY MONEY THAT I INVESTED WITHOUT A SIGNATURE FROM THE OWNER WHO WON'T GET BACK TO ME TO SIGN IT. IN A NUTSHELL, I WON'T GET MY OWN MONEY IF HE DOESN'T SIGN THE PAPER. MASS MUTUAL SHOULD BE ABLE TO HELP AND HAVE TRIED NUMEROUS TIMES BUT CUSTOMER SERVICE KEEPS SAYING THE...

PissedConsumer1137895
Product or Service Quality
1 (1 review)
1.4 (29 reviews)
Reviewer's quote

No items

The worst insurance company.I decided that I wanted to have a whole life insurance policy. I went through my job to have an advisor help me chose the best company to go with. Around September I made my choice to go with Mass Mutual and signed the paperwork with my financial wealth advisor....

Keila
Exchange, Refund and Cancellation Policy
1 (1 review)
1.3 (15 reviews)
Reviewer's quote

No items

My husband took a policy in 1984 and forgot he had this policy and low and behold in 2018 we received a letter in the mail telling us that they couldn't find him since we moved in 1988 and have a loan on his life insurance policy. So, if we surrender the policy we are now liable to pay back...

Patrick

American Equity Investment Life Insurance Company and MassMutual Pros and Cons

Pros
  • Saleman pitch
  • Product
Cons
  • Being charged with my money as a penalty
  • Customer service
  • Integrity
  • Customer care

American Equity Investment Life Insurance Company and MassMutual Most Positive Reviews

Top rated reviews
No votes
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

American Equity Investment Life Insurance Company and MassMutual Most Critical Reviews

Lowest rated reviews
1

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should...

1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

American Equity Investment Life Insurance Company and MassMutual Latest Reviews

Recent published reviews
No votes
1

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension.
Well now all *...

Read all 89 reviews

American Equity Investment Life Insurance Company and MassMutual Products and Services

Most reviewed product and services
  • American Equity Investment Life Insurance Company Retirement Plan (1 review)
  • Massmutual Customer Care (16 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)