PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Equity Investment Life Insurance Company and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Equity Investment Life Insurance Company
MassMutual

American Equity Investment Life Insurance Company and MassMutual Overview

Total reviews
1
92
Company responses
0
0
Issues resolved
0
0

American Equity Investment Life Insurance Company and MassMutual Consumer Ratings

Rank
468 out of 1052 in Insurance category
210 out of 1052 in Insurance category
Value for money
293 in category
122 in category
Product or Service Quality
313 in category
116 in category
Exchange, Refund and Cancellation Policy
285 in category
129 in category
Customer service
No votes
142 in category

American Equity Investment Life Insurance Company and MassMutual Rating Details

Value for money
1 (1 review)
1.5 (22 reviews)
Reviewer's quote

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should you decide to take back some of "your" dollars, before their 10 year schedule is met. I know that this American Equity Investment Life, relies on us leaving our dollars, in their...

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...Sure,eveything is fine until you want access to the money you have invested. This company makes it as difficult amd expensive as possible..

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Product or Service Quality
1 (1 review)
1.4 (30 reviews)
Reviewer's quote

No items

...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.3 (15 reviews)
Reviewer's quote

No items

...I decided that I wanted to have a whole life insurance policy. I went through my job to have an advisor help me chose the best company to go with. Around September I made my choice to go with Mass Mutual and signed the paperwork with my financial wealth advisor...

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Customer service
No votes
1.3 (40 reviews)
Reviewer's quote

No items

...Probably the worst customer service experience I have ever had..

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American Equity Investment Life Insurance Company and MassMutual Pros and Cons

Pros
  • Saleman pitch
  • Product
Cons
  • Being charged with my money as a penalty
  • Customer service
  • Integrity
  • Customer care

American Equity Investment Life Insurance Company and MassMutual Most Positive Reviews

Top rated reviews
No votes
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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No votes
5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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American Equity Investment Life Insurance Company and MassMutual Most Critical Reviews

Lowest rated reviews
1

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should...

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1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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No votes
1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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American Equity Investment Life Insurance Company and MassMutual Latest Reviews

Recent published reviews
No votes
No votes

your office was closed today Feb 17, 2020

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No votes
1

Closed my IRA on 10 Nov 2019. Took 40 days to receive my check. These people should get a job as greeters at Wal Mart-Fr...

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American Equity Investment Life Insurance Company and MassMutual Products and Services

Most reviewed product and services
  • American Equity Investment Life Insurance Company Retirement Plan (1 review)
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)