PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and American Disposal Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management
American Disposal Services

Waste Management and American Disposal Services Overview

Total reviews
1144
200
Company responses
197
0
Issues resolved
11
0

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1144 reviews. It is 944 reviews more than American Disposal Services received since Jan 18, 2011.

Waste Management and American Disposal Services Consumer Ratings

Rank
5 out of 172 in Waste And Recycling Services category
10 out of 172 in Waste And Recycling Services category
Customer service
5 in category
8 in category
Product or Service Quality
4 in category
6 in category
Price Affordability
13 in category
7 in category

According to consumer ratings and reviews, Waste Management ranks 5 points higher in the Waste And Recycling Services category than American Disposal Services. People gave Waste Management 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 16 points higher than the worst rated brand in this category. At the same time, American Disposal Services was rated 1.2 stars for Customer service criterion in this category and it is 13 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Waste Management has a higher rating than American Disposal Services. Regarding Price Affordability criterion, consumers gave Waste Management 1.5 stars and it is 57% worse than other in category. American Disposal Services however was rated 1.9 stars and it is 67% greater than other in category.

Waste Management and American Disposal Services Rating Details

Customer service
1.3 (575 reviews)
1.2 (88 reviews)
Reviewer's quote

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076

We have used this company for a few years and the few times we needed to speak with customer service (i. e. , trash or recycling didn't get picked up as scheduled), we were on hold typically 15-30 minutes...

Jennifer S
Product or Service Quality
1.6 (521 reviews)
1.4 (70 reviews)
Reviewer's quote

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

They are quick to call you for their money(before its due) but when it comes to actually picking up your trash, they might get to it, eventually, or not! And good luck getting someone on the phone. One can only assume you have a 1-2 hour hold time because they treat all of their customers this...

Michele C
Price Affordability
1.5 (494 reviews)
1.9 (59 reviews)
Reviewer's quote

...I will be calling Monday to cancel my services and see where I can file complaints for price gouging and deceptive trade practices and failure to disclose. They neglected to pick up the trash when they dropped the container off like the representative stated they would..

Carrie W

...just to cancel my service because I'm sick and tired of having to call about stupid trash pickup lazy drivers rude customer service reps on the phone over price service go with any other company but this company they're the...

Jason H

Waste Management and American Disposal Services Pros and Cons

Pros
  • Use to be good
  • Very little
  • Hard working collectors
  • Trash pick up
  • No pros so far
  • Aweful
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Customer service
  • Service and customer support
  • Customer service lies and the inability to pick up my trash

Waste Management and American Disposal Services Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

5

I like American disposal but I'm disappointed they stated that they no longer service our area but I service others...

Waste Management and American Disposal Services Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

1

Republic Waste Service had been my provider for 2 yrs. They transferred my, and apparently all Cobb County accounts, to...

Waste Management and American Disposal Services Latest Reviews

Recent published reviews
1.3

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to...

Read all 1144 reviews
1.7

We have used this company for a few years and the few times we needed to speak with customer service (i.e., trash or rec...

Read all 200 reviews

Waste Management and American Disposal Services Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (133 reviews)
  • American Disposal Services Residential Waste Collection (41 reviews)
  • American Disposal Services Waste Collection (29 reviews)
  • American Disposal Services Website (6 reviews)