PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and American Disposal Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management
American Disposal Services

Waste Management and American Disposal Services Overview

Total reviews 1213 206
Company responses 264 0
Issues resolved 13 0

Waste Management and American Disposal Services Consumer Ratings

Rank
7 out of 156 in Waste And Recycling Services category
10 out of 156 in Waste And Recycling Services category
Customer service
6 in category
10 in category
Product or Service Quality
5 in category
8 in category
Price Affordability
14 in category
9 in category
Reliability
7 in category
12 in category

Waste Management and American Disposal Services Rating Details

Customer service
1.3 (624 reviews)
1.2 (92 reviews)
Reviewer's quote

...for 23 years in four different states and have never had a problem until my last dealing with bad service from both failed pickups and bad dealing with customer service. If I know of anyone considering using WM, I will share my experience and tell them to do some research and they might just find a much better price and...

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...their incompetence and total lack of professionalism from their management team as well as their dispatch crew is that the poor team on the front lines of customer service have been exceptionally nice. They are clearly not able to do anything to actually help, and I get it, but I actually spoke to one of them about the abuse they endure...

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Product or Service Quality
1.6 (563 reviews)
1.4 (72 reviews)
Reviewer's quote

...I pay for these services and theyre not getting done. It is not acceptable how Im consistently being neglected with my concerns..

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We have used this company for a few years and the few times we needed to speak with customer service (i. e. , trash or recycling didn't get picked up as scheduled), we were on hold typically 15-30 minutes...

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Price Affordability
1.5 (530 reviews)
1.9 (63 reviews)
Reviewer's quote

I was told mine were so high because I have been a loyal customer for 30 years and have been getting price increases! They add all kinds of fees on top of the price like fuel surcharges, in order to make more money. I recommend that you shop around and use another company because when you pay your...

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...just to cancel my service because I'm sick and tired of having to call about stupid trash pickup lazy drivers rude customer service reps on the phone over price service go with any other company but this company they're the...

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Reliability
1.7 (524 reviews)
1.3 (68 reviews)
Reviewer's quote

They state one thing and promise another and still nothing gets done.Watch out on this companyIf there was a zero star that would be my rating

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The trash company routinely left my recycle bins a mess. After this complaint was submitted, they replied back to me. Hopefully this problem will not happen again.

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Waste Management and American Disposal Services Pros and Cons

Pros
  • Use to be good
  • Very little
  • Website and e-pay options
  • Trash pick up
  • No pros so far
  • Aweful
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Customer service
  • Service and customer support
  • Customer service lies and the inability to pick up my trash

Waste Management and American Disposal Services Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

I like American disposal but I'm disappointed they stated that they no longer service our area but I service others...

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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5

I wanted to thank yesica in the Atlanta area I'm in Marietta Georgia for her kindness and patience with me on a phone...

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Waste Management and American Disposal Services Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Republic Waste Service had been my provider for 2 yrs. They transferred my, and apparently all Cobb County accounts, to...

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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1

Unbelievable how bad this company is! EVERY week you have to call them to tell them that they forgot to pick up either...

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Waste Management and American Disposal Services Latest Reviews

Recent published reviews
2.3

I canceled my account and it took three weeks with my container in front of my house before they picked it up and then...

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1

After 6 weeks of a different screw up every week and SEVENTEEN total calls over these weeks for sometimes 30-45 min at a...

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1

Over a week now not picking up garbage out front called local office 3 times assured me it would be taken care of......

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1.1

The trash company routinely left my recycle bins a mess. After this complaint was submitted, they replied back to me....

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Waste Management and American Disposal Services Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (335 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)
  • American Disposal Services Residential Waste Collection (41 reviews)
  • American Disposal Services Waste Collection (33 reviews)
  • American Disposal Services Customer Care (6 reviews)