PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and American Disposal Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Republic Services
American Disposal Services

Republic Services and American Disposal Services Overview

Total reviews
460
200
Company responses
0
0
Issues resolved
5
0

Republic Services was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 460 reviews. It is 260 reviews more than American Disposal Services received since Jan 18, 2011.

Republic Services and American Disposal Services Consumer Ratings

Rank
11 out of 172 in Waste And Recycling Services category
10 out of 172 in Waste And Recycling Services category
Customer service
7 in category
8 in category
Reliability
6 in category
9 in category
Product or Service Quality
7 in category
6 in category

According to consumer ratings and reviews, American Disposal Services ranks 1 points higher in the Waste And Recycling Services category than Republic Services. People gave Republic Services 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 14 points higher than the worst rated brand in this category. At the same time, American Disposal Services was rated 1.2 stars for Customer service criterion in this category and it is 13 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Republic Services has a higher rating than American Disposal Services. Regarding Product or Service Quality criterion, consumers gave Republic Services 1.4 stars and it is 67% greater than other in category. American Disposal Services however was rated 1.4 stars and it is 71% greater than other in category.

Republic Services and American Disposal Services Rating Details

Customer service
1.3 (263 reviews)
1.2 (88 reviews)
Reviewer's quote

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a lot less. Republic services will not close my account and remove their dumpster from my lot...

Anistyn

We have used this company for a few years and the few times we needed to speak with customer service (i. e. , trash or recycling didn't get picked up as scheduled), we were on hold typically 15-30 minutes...

Jennifer S
Reliability
1.4 (255 reviews)
1.3 (64 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

Betty S

They are quick to call you for their money(before its due) but when it comes to actually picking up your trash, they might get to it, eventually, or not! And good luck getting someone on the phone. One can only assume you have a 1-2 hour hold time because they treat all of their customers this...

Michele C
Product or Service Quality
1.4 (245 reviews)
1.4 (70 reviews)
Reviewer's quote

...So, we cancelled our service. Then they charged us a one-time container removal fee of $109. 73, which is more than our normal monthly fee for exchanging our container every week...

Doug M

We have never been missed before. Actually, they do a good job and don't leave a mess. they always pickup loose stuff on the ground. I have a problem - My trash is on the street. No one is answering at Am Disposal, Do I put it back in the garage? --Do I leave it in the street? Its Saturday. Will...

Jerome F

Republic Services and American Disposal Services Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • That i can spread disdain for them over social media
  • Trash pick up
  • No pros so far
  • Aweful
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • Customer service
  • Service and customer support
  • Customer service lies and the inability to pick up my trash

Republic Services and American Disposal Services Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

5

I like American disposal but I'm disappointed they stated that they no longer service our area but I service others...

Republic Services and American Disposal Services Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

1

Republic Waste Service had been my provider for 2 yrs. They transferred my, and apparently all Cobb County accounts, to...

Republic Services and American Disposal Services Latest Reviews

Recent published reviews
1

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a...

Read all 460 reviews
1.7

We have used this company for a few years and the few times we needed to speak with customer service (i.e., trash or rec...

Read all 200 reviews

Republic Services and American Disposal Services Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (107 reviews)
  • Republic Services Waste Collection (103 reviews)
  • Republic Services Customer Care (62 reviews)
  • American Disposal Services Residential Waste Collection (41 reviews)
  • American Disposal Services Waste Collection (29 reviews)
  • American Disposal Services Website (6 reviews)