PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and American Disposal Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Republic Services
American Disposal Services

Republic Services and American Disposal Services Overview

Total reviews
527
204
Company responses
0
0
Issues resolved
7
0

Republic Services and American Disposal Services Consumer Ratings

Rank
11 out of 150 in Waste And Recycling Services category
10 out of 150 in Waste And Recycling Services category
Customer service
8 in category
9 in category
Reliability
8 in category
11 in category
Product or Service Quality
6 in category
7 in category
Value for money
10 in category
8 in category

Republic Services and American Disposal Services Rating Details

Customer service
1.3 (288 reviews)
1.2 (90 reviews)
Reviewer's quote

...We called complained the lady in customer service department was rude...

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We have used this company for a few years and the few times we needed to speak with customer service (i. e. , trash or recycling didn't get picked up as scheduled), we were on hold typically 15-30 minutes...

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Reliability
1.4 (283 reviews)
1.3 (66 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

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With COVID-19 your company has found another excuse to provide good service. While most companies are trying to help their customers all you can do is reduce your service by 2/3. No longer picking up yard debris or recycling. Since there is no commercial service being used 0why are you suddenly so...

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Product or Service Quality
1.4 (273 reviews)
1.4 (70 reviews)
Reviewer's quote

... hours trying to pay my bill with zero success IN SPITE of using their online chat -- a total joke because the only thing it does is tell you to call customer service. What's the point of having online chat?! When I called customer service to say I was unable to get to the pay your bill section, the guy said to try changing my password ev...

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I was charged $100 fee without any notification for a trash can pickup that was scheduled to end service indefinitely. The pick up was never followed through with until I called to schedule another one. At that point is when I was issued the hundred dollar fine...

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Value for money
1.3 (267 reviews)
1.4 (50 reviews)
Reviewer's quote

...that doesn't have extra money because they need to pay for there medication. what is wrong here. Every other business in the world is helping on the hard times everyone is going thru from this virus...

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They are quick to call you for their money(before its due) but when it comes to actually picking up your trash, they might get to it, eventually, or not! And good luck getting someone on the phone. One can only assume you have a 1-2 hour hold time because they treat all of their customers this...

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Republic Services and American Disposal Services Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • Missed pickup a couple of times
  • Trash pick up
  • No pros so far
  • Aweful
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • Customer service
  • Service and customer support
  • Customer service lies and the inability to pick up my trash

Republic Services and American Disposal Services Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

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5

I like American disposal but I'm disappointed they stated that they no longer service our area but I service others...

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5

Reason why I love this company. They practice safety. They have awesome customer service. Friendly when they are in the...

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5

I wanted to thank yesica in the Atlanta area I'm in Marietta Georgia for her kindness and patience with me on a phone...

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Republic Services and American Disposal Services Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

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1

Republic Waste Service had been my provider for 2 yrs. They transferred my, and apparently all Cobb County accounts, to...

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1

Outrageous amount being paid out to Republic Services (formally Allied Waste) for trash removal for a dumpster!

In Augu...

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1

Unbelievable how bad this company is! EVERY week you have to call them to tell them that they forgot to pick up either...

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Republic Services and American Disposal Services Latest Reviews

Recent published reviews
No votes

The driver just passed up my house .

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No votes

I have called and left messages and sent multiple emails for 2 months. No one has responded to a single message.

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1

We were going to move out of state because our house was selling. We called to have them remove the can. They said it...

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1

With COVID-19 your company has found another excuse to provide good service. While most companies are trying to help...

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Republic Services and American Disposal Services Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (114 reviews)
  • Republic Services Waste Collection (111 reviews)
  • Republic Services Customer Care (64 reviews)
  • American Disposal Services Residential Waste Collection (41 reviews)
  • American Disposal Services Waste Collection (32 reviews)
  • American Disposal Services Website (6 reviews)