PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Credit Acceptance and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Credit Acceptance
Chase Bank

American Credit Acceptance and Chase Bank Overview

Total reviews 321 1760
Company responses 0 0
Issues resolved 0 9

American Credit Acceptance and Chase Bank Consumer Ratings

Rank
353 out of 1896 in Financial Services category
105 out of 743 in Banks category
Customer service
217 in category
107 in category
Website
306 in category
57 in category
Product or Service Quality
226 in category
50 in category
Interest Rate
221 in category
72 in category

American Credit Acceptance and Chase Bank Rating Details

Customer service
1.4 (138 reviews)
1.3 (521 reviews)
Reviewer's quote

A lady came on (not from Jamaica) and said it would be 3-4 business days because the customer service department does that. I said aren't you customer service? She said no we handle collections and stuff like that customer service would handle sending you that proof of payments through email. I...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Website
1.4 (126 reviews)
2 (411 reviews)
Reviewer's quote

I went on their website digging around and on the FAQ It states if you pay at the beginning of the month a larger portion of your payment will apply towards principal. I'm seeing so many complaints of people paying for years and still having large balances, its making me think that a majority if...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Product or Service Quality
1.3 (125 reviews)
1.6 (455 reviews)
Reviewer's quote

...I feel like this dun do right repo service messed with my car battery. My car couldn't start anymore without a jump. Being on a tight budget I purchased a jump started because I had obligations to keep a roof over my head...

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Interest Rate
1.2 (122 reviews)
1.6 (338 reviews)
Reviewer's quote

...It appears an intentional act to keep the client interest rate high. American Credit Acceptance is stealing millions of dollar from clients that are keeping their word. My next letter is to the Better Business Bureau and any other agency that might help resolve this unfair practice..

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...I have no idea even what interest rate I am paying. Third, I have spent at least 100 hours trying to straighten out this mess (mostly just sitting on hold) with no success whatsoever. A few months ago, a nice man called me and said he would fix everything...

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American Credit Acceptance and Chase Bank Pros and Cons

Pros
  • Were there for me when i needed them
  • There are no pros
  • Understand stand my situation
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Unknowledgeable
  • What customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

American Credit Acceptance and Chase Bank Most Positive Reviews

Top rated reviews
5

Haven't had any bad experiences with them so far and have been with them for a yr now , hope they can help with and up...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Im seeing a lot of negative reviews on American credit acceptance. We have been with them about a year to a year and a...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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American Credit Acceptance and Chase Bank Most Critical Reviews

Lowest rated reviews
1

i bought my car from a local dealer and they sold my account to ACA, which i didn't approve. after paying every month...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Each month I make regular payments, as scheduled. Then I send a principal payment, PRINCIPAL ONLY!! but they keep...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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American Credit Acceptance and Chase Bank Latest Reviews

Recent published reviews
1

a car that cost 5 k ended up costing over 14k no balloon payment without paying all the interest to get out of paying...

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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1

They are slow processing my payment every month even though I told them the payment would be in the bank on the first...

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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American Credit Acceptance and Chase Bank Products and Services

Most reviewed product and services
  • American Credit Acceptance Auto Loan (71 reviews)
  • American Credit Acceptance Loan (17 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)