PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Credit Acceptance and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Credit Acceptance
Chase Bank

American Credit Acceptance and Chase Bank Overview

Total reviews
321
1744
Company responses
0
0
Issues resolved
0
9

American Credit Acceptance and Chase Bank Consumer Ratings

Rank
340 out of 1859 in Financial Services category
93 out of 725 in Banks category
Customer service
212 in category
No votes
Website
294 in category
No votes
Product or Service Quality
226 in category
No votes
Interest Rate
213 in category
No votes

American Credit Acceptance and Chase Bank Rating Details

Customer service
1.4 (137 reviews)
No votes
Reviewer's quote

A lady came on (not from Jamaica) and said it would be 3-4 business days because the customer service department does that. I said aren't you customer service? She said no we handle collections and stuff like that customer service would handle sending you that proof of payments through email. I...

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Website
1.4 (126 reviews)
No votes
Reviewer's quote

I went on their website digging around and on the FAQ It states if you pay at the beginning of the month a larger portion of your payment will apply towards principal. I'm seeing so many complaints of people paying for years and still having large balances, its making me think that a majority if...

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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Product or Service Quality
1.3 (125 reviews)
No votes
Reviewer's quote

...I feel like this dun do right repo service messed with my car battery. My car couldn't start anymore without a jump. Being on a tight budget I purchased a jump started because I had obligations to keep a roof over my head...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Interest Rate
1.2 (122 reviews)
No votes
Reviewer's quote

...It appears an intentional act to keep the client interest rate high. American Credit Acceptance is stealing millions of dollar from clients that are keeping their word. My next letter is to the Better Business Bureau and any other agency that might help resolve this unfair practice..

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...I have no idea even what interest rate I am paying. Third, I have spent at least 100 hours trying to straighten out this mess (mostly just sitting on hold) with no success whatsoever. A few months ago, a nice man called me and said he would fix everything...

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American Credit Acceptance and Chase Bank Pros and Cons

Pros
  • Were there for me when i needed them
  • There are no pros
  • Understand stand my situation
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Unknowledgeable
  • What customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

American Credit Acceptance and Chase Bank Most Positive Reviews

Top rated reviews
5

Haven't had any bad experiences with them so far and have been with them for a yr now , hope they can help with and up...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Im seeing a lot of negative reviews on American credit acceptance. We have been with them about a year to a year and a...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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American Credit Acceptance and Chase Bank Most Critical Reviews

Lowest rated reviews
1

i bought my car from a local dealer and they sold my account to ACA, which i didn't approve. after paying every month...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

Each month I make regular payments, as scheduled. Then I send a principal payment, PRINCIPAL ONLY!! but they keep...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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American Credit Acceptance and Chase Bank Latest Reviews

Recent published reviews
1

They are slow processing my payment every month even though I told them the payment would be in the bank on the first...

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No votes

i closed my credit card because of unauthorized charges. i now have a new credit card and only i have the account...

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No votes

I believe nothing is happening on this site because it is monitored by American Credit Acceptance.

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No votes

I CANNOT ACCESS MY ATM ACCOUNT ONLINE. I HAVE BEEN TRYING FOR 4 DAYS TO GET THIS RESOLVED. I HAVE TALKED TO ONLINE...

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American Credit Acceptance and Chase Bank Products and Services

Most reviewed product and services
  • American Credit Acceptance Auto Loan (71 reviews)
  • American Credit Acceptance Customer Care (32 reviews)
  • American Credit Acceptance Loan (17 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (201 reviews)
  • Chase Bank Mortgage (167 reviews)