PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Credit Acceptance and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Credit Acceptance
Bank Of America

American Credit Acceptance and Bank Of America Overview

Total reviews 321 1584
Company responses 0 0
Issues resolved 0 6

American Credit Acceptance and Bank Of America Consumer Ratings

Rank
349 out of 1882 in Financial Services category
101 out of 739 in Banks category
Customer service
212 in category
98 in category
Website
298 in category
74 in category
Product or Service Quality
223 in category
61 in category
Interest Rate
216 in category
89 in category

American Credit Acceptance and Bank Of America Rating Details

Customer service
1.4 (138 reviews)
1.3 (419 reviews)
Reviewer's quote

A lady came on (not from Jamaica) and said it would be 3-4 business days because the customer service department does that. I said aren't you customer service? She said no we handle collections and stuff like that customer service would handle sending you that proof of payments through email. I...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Website
1.4 (126 reviews)
1.9 (338 reviews)
Reviewer's quote

I went on their website digging around and on the FAQ It states if you pay at the beginning of the month a larger portion of your payment will apply towards principal. I'm seeing so many complaints of people paying for years and still having large balances, its making me think that a majority if...

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Product or Service Quality
1.3 (125 reviews)
1.4 (377 reviews)
Reviewer's quote

...I feel like this dun do right repo service messed with my car battery. My car couldn't start anymore without a jump. Being on a tight budget I purchased a jump started because I had obligations to keep a roof over my head...

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As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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Interest Rate
1.2 (122 reviews)
1.5 (287 reviews)
Reviewer's quote

...It appears an intentional act to keep the client interest rate high. American Credit Acceptance is stealing millions of dollar from clients that are keeping their word. My next letter is to the Better Business Bureau and any other agency that might help resolve this unfair practice..

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You are giving a billion dollars away, but cannot pay a decent interest rate on a saving account!!! How much money do you have hiding in off shore accounts???? I am a share holder..

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American Credit Acceptance and Bank Of America Pros and Cons

Pros
  • Were there for me when i needed them
  • There are no pros
  • Understand stand my situation
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Unknowledgeable
  • What customer service
  • Customer service
  • No resolution available
  • Poor service care

American Credit Acceptance and Bank Of America Most Positive Reviews

Top rated reviews
5

Haven't had any bad experiences with them so far and have been with them for a yr now , hope they can help with and up...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

Im seeing a lot of negative reviews on American credit acceptance. We have been with them about a year to a year and a...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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American Credit Acceptance and Bank Of America Most Critical Reviews

Lowest rated reviews
1

i bought my car from a local dealer and they sold my account to ACA, which i didn't approve. after paying every month...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Each month I make regular payments, as scheduled. Then I send a principal payment, PRINCIPAL ONLY!! but they keep...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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American Credit Acceptance and Bank Of America Latest Reviews

Recent published reviews
1

a car that cost 5 k ended up costing over 14k no balloon payment without paying all the interest to get out of paying...

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No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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1

They are slow processing my payment every month even though I told them the payment would be in the bank on the first...

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1

I called customer service to get my mortgage payoff.
It is impossible to talk to someone, been waiting for over 40min on...

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American Credit Acceptance and Bank Of America Products and Services

Most reviewed product and services
  • American Credit Acceptance Auto Loan (71 reviews)
  • American Credit Acceptance Customer Care (32 reviews)
  • American Credit Acceptance Loan (17 reviews)
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)