PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SurveyMonkey and American Consumer Opinion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SurveyMonkey
American Consumer Opinion

SurveyMonkey and American Consumer Opinion Overview

Total reviews
59
42
Company responses
0
0
Issues resolved
1
0

SurveyMonkey and American Consumer Opinion Consumer Ratings

Rank
48 out of 287 in PR and Marketing category
33 out of 616 in Media category
Customer service
45 in category
65 in category
Exchange, Refund and Cancellation Policy
32 in category
38 in category
Price Affordability
34 in category
68 in category
Website
47 in category
24 in category

SurveyMonkey and American Consumer Opinion Rating Details

Customer service
1.1 (32 reviews)
1.7 (10 reviews)
Reviewer's quote

I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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They use to be good, although they paid very late and after several complaints about non payment , but now I cannot qualify for ANY surveys. I am often thrown out of surveys without answering a SINGLE question and they have the nerve to inform me I did not qualify. Why are they sending me surveys?...

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Exchange, Refund and Cancellation Policy
1.2 (27 reviews)
2.1 (9 reviews)
Reviewer's quote

...Call 781-568-9075 about cancellation..

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I have been a member for years. The company regularly posts surveys from other data collection organizations that will pay a small stipend for my opinion. This is not a get rich quick scheme. I have kept at this steadily and have received checks about twice a year of about $15-$25 each.

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Price Affordability
1.5 (26 reviews)
2.2 (9 reviews)
Reviewer's quote

...The price was $37 per month. There were no astericks or disclaimers in the pricing section of the plan description. We didn't notice a tiny asterick under the "1000 responses per month" portion of the plan description as we had no intention on needing any more than 1000 responses...

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Cashed out the end of last year 2017 five months still have not received payment. Their response is another 8-12 weeks

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Website
1.7 (26 reviews)
3.1 (13 reviews)
Reviewer's quote

...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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...When trying to get in contact with their German Service, I didn't get an answer at all, logging in on the America website is not possible, because I am no member here. What can I do to get paid before I quit my membership? I am looking forward for Your reply Sincerely Udo..

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SurveyMonkey and American Consumer Opinion Pros and Cons

Pros
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
  • Short surveys
  • Used to be dependable in the past
  • Promises
Cons
  • Customer service
  • Subscription plans
  • Procedure
  • Use to be good
  • I have no idea what could have happened
  • Deception

SurveyMonkey and American Consumer Opinion Most Positive Reviews

Top rated reviews
4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

I requested for PayPal payout on February 20, 2015 and have left many messages and finally someone answered and their...

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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5

I requested payment in November and it is now late January. I contacted them and they said it would be 8-12 weeks for...

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SurveyMonkey and American Consumer Opinion Most Critical Reviews

Lowest rated reviews
1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

I tried to log into my ACOP account this week and keep getting the same message " this site's security certificate has...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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1

They are a TERRIBLE company that never emails you back and pays you when they feel like it, if at all. I have been...

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SurveyMonkey and American Consumer Opinion Latest Reviews

Recent published reviews
No votes

I cannot comment on any articles on my Yahoo pages. What's up with that?!?

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4

Hallo,
I have had an account with ACOP since more than 4 years.
I was getting surveys more or less rarely, but payment was...

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1

I can't put a review of any article because I have to do a survey I've already completed. It was stupid, they're...

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4.3

I have been a member for years. The company regularly posts surveys from other data collection organizations that will...

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SurveyMonkey and American Consumer Opinion Products and Services

Most reviewed product and services
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (5 reviews)
  • Surveymonkey Subscription (3 reviews)
  • American Consumer Opinion Survey Service (11 reviews)