PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Consumer Opinion and SurveyMonkey as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Consumer Opinion
SurveyMonkey

American Consumer Opinion and SurveyMonkey Overview

Total reviews 43 62
Company responses 0 0
Issues resolved 0 1

American Consumer Opinion and SurveyMonkey Consumer Ratings

Rank
35 out of 628 in Media category
57 out of 297 in PR and Marketing category
Website
25 in category
51 in category
Customer service
65 in category
48 in category
Price Affordability
71 in category
38 in category
Exchange, Refund and Cancellation Policy
42 in category
36 in category

American Consumer Opinion and SurveyMonkey Rating Details

Website
3.1 (13 reviews)
1.6 (29 reviews)
Reviewer's quote

...When trying to get in contact with their German Service, I didn't get an answer at all, logging in on the America website is not possible, because I am no member here. What can I do to get paid before I quit my membership? I am looking forward for Your reply Sincerely Udo..

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...Their website is nearly impossible to navigate to a place to report issues, and they are incredibly slow to respond. They show more similarity to a scam website than a legitimate business. They certainly give the impression that milking the consumer is a large part of their business model..

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Customer service
1.7 (10 reviews)
1.1 (33 reviews)
Reviewer's quote

They use to be good, although they paid very late and after several complaints about non payment , but now I cannot qualify for ANY surveys. I am often thrown out of surveys without answering a SINGLE question and they have the nerve to inform me I did not qualify. Why are they sending me surveys?...

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I have sent 7 emails to SurveyMonkey through the help center, because they do not have customer service and I have received any response on my refund or cancellation of the account..

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Price Affordability
2.2 (9 reviews)
1.4 (29 reviews)
Reviewer's quote

I have been a member for years. The company regularly posts surveys from other data collection organizations that will pay a small stipend for my opinion. This is not a get rich quick scheme. I have kept at this steadily and have received checks about twice a year of about $15-$25 each.

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...The price was $37 per month. There were no astericks or disclaimers in the pricing section of the plan description. We didn't notice a tiny asterick under the "1000 responses per month" portion of the plan description as we had no intention on needing any more than 1000 responses...

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Exchange, Refund and Cancellation Policy
2.1 (9 reviews)
1.2 (29 reviews)
Reviewer's quote

Cashed out the end of last year 2017 five months still have not received payment. Their response is another 8-12 weeks

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...Call 781-568-9075 about cancellation..

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American Consumer Opinion and SurveyMonkey Pros and Cons

Pros
  • Short surveys
  • Used to be dependable in the past
  • Promises
  • Survey design interface
  • Lousy customer services and crooked billing practices
  • Strength of toolset
Cons
  • Use to be good
  • I have no idea what could have happened
  • Deception
  • Customer service
  • Procedure
  • Subscription plans

American Consumer Opinion and SurveyMonkey Most Positive Reviews

Top rated reviews
5

I requested for PayPal payout on February 20, 2015 and have left many messages and finally someone answered and their...

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4

I am polling 5 people for meeting times. How do I send one question with 5 potential meeting times for people to choose...

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5

I requested payment in November and it is now late January. I contacted them and they said it would be 8-12 weeks for...

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3.5

Dear Sir,
I have purchased your survey in late August 2017 and found out that it doesn't work for me. Hence I may click o...

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American Consumer Opinion and SurveyMonkey Most Critical Reviews

Lowest rated reviews
1

I tried to log into my ACOP account this week and keep getting the same message " this site's security certificate has...

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1

If you want to use survey site, it is so obvious that you are gonna use more than 10 questions right? But survey monkey...

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1

They are a TERRIBLE company that never emails you back and pays you when they feel like it, if at all. I have been...

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1

I took a survey and was rather negative with my comments, fully intending to share them with my wife before submitting...

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American Consumer Opinion and SurveyMonkey Latest Reviews

Recent published reviews
No votes

I was wondering why my purchase was taking so long to get to me. And I found out products except for your great stone co...

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1.2

trying to upgrade service, no way to do it online, no way to get to a human being, including sales, tried many numbers,...

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4

Hallo,
I have had an account with ACOP since more than 4 years.
I was getting surveys more or less rarely, but payment was...

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1

broke college student we used surveymonkey for a class project. We needed to print a screen and it said it was 25 dollar...

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American Consumer Opinion and SurveyMonkey Products and Services

Most reviewed product and services
  • American Consumer Opinion Survey Service (11 reviews)
  • Surveymonkey Survey Service (19 reviews)
  • Surveymonkey Customer Care (6 reviews)
  • Surveymonkey Subscription (3 reviews)