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American Consumer Opinion

Telecommunications
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $323 CLAIMED LOSSES
  • $36 AVERAGE LOSS
2.1
Website
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Nice presentation 1
  • Promises 1
  • Short surveys 1

Customers don't like

  • Deception1
  • Use to be good1
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Directv

Telecommunications
  • 25 ISSUES RESOLVED
  • 9308 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.7
Website
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Picture quality 27
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 19
  • Customer service employees were respectful and polite 14

Customers don't like

  • Poor customer service332
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved25
  • Deceptive practices24
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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