American Automobile Association vs Pep Boys

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American Automobile Association

Service Centers and Repairs
  • 0 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Reliability
Turnaround Time
  • Road service when i used it 2
  • Garage people are excellent 1
  • Offer necessary services for people driving their vehicles 1
  • Polite people 1
  • Tow driver 1

Customers don't like

  • Unethical practices6
  • Assistance not provided6
  • False advertising6
  • Delay and rude denial of the claim5
  • Irresponsibilty4

Products by American Automobile Association

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Pep Boys

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 1389 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
Turnaround Time
  • Convenient location 6
  • Price 4
  • Comfortable waiting room 3
  • Personnel 3
  • Staff 1

Customers don't like

  • Poor service provided17
  • Lie about the work needed10
  • Attempt to overcharge8
  • Un-skilled mechanics8
  • Store staff8

Products by Pep Boys

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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