PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Good Sam Club and American Automobile Association as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Good Sam Club
American Automobile Association

Good Sam Club and American Automobile Association Overview

Total reviews
163
394
Company responses
0
0
Issues resolved
2
1

Good Sam Club and American Automobile Association Consumer Ratings

Rank
331 out of 1717 in Service Centers and Repairs category
325 out of 1717 in Service Centers and Repairs category
Customer service
242 in category
235 in category
Value for money
217 in category
226 in category
Product or Service Quality
203 in category
214 in category
Reliability
173 in category
193 in category

Good Sam Club and American Automobile Association Rating Details

Customer service
1.2 (79 reviews)
1.3 (93 reviews)
Reviewer's quote

...terrible customer service. I wish I could provide negitive stars..

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wait time just to connect to customer service :wtf: it was a beautiful day at 2:30 pm the police showed up and they called a tow truck we had to walk 5 miles to get home, the next day I got thru to customer service they were rude and seemed not care they told me I had to pay for the tow and they...

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Value for money
1.4 (70 reviews)
1.3 (63 reviews)
Reviewer's quote

...00 certificate been couple of months, have emailed them and that Marcus guy, no response, contrary to his slogan im not happy and he is cause he got the money..

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...35 called customer service they said it would be 2 weeks to get my money back..

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Product or Service Quality
1.4 (70 reviews)
1.3 (68 reviews)
Reviewer's quote

This is the second time using the service- the first time sat on the side of the interstate for 4 hours...

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...They said they could not do that because of service being completed. I was informed that they would add extra ticket on to card and take $60. 00 of my membership renewal...

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Reliability
1.3 (69 reviews)
1.2 (41 reviews)
Reviewer's quote

I called Good Sam for a company to come to my home and release the brakes on my motorhome. The company talked me into having them do a routine oil and grease job. The company then took my motorhome put over 1500 miles on the coach and stole parts off of the unit. They then towed it to another...

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AAA took over a policy renewal that I had with Safeco and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and...

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Good Sam Club and American Automobile Association Pros and Cons

Pros
  • Rv and trailer coverage offered
  • No pro
  • Non that i am aware of
  • Road service when i used it
  • Polite people
  • People who came to tow are excellent
Cons
  • Poor service and time
  • Lack of service
  • Very poor service
  • Delay and rude denial of the claim
  • Fraud
  • Irresponsibilty

Good Sam Club and American Automobile Association Most Positive Reviews

Top rated reviews
5

This KOA has narrow sites very close together they are also short. A motorhome pulling a trailer just fits. That leaves...

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5

It was just another day to go to work when my can wouldn't start my company called aaa and the they gave me the arrival...

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5

I have been in somewhat of a quandary due to insurance questions and what I had and did not have. I called customer serv...

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5

I walked into the la mesa office and greating when i came in, I walked up to the desk with one person missing and two ot...

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Good Sam Club and American Automobile Association Most Critical Reviews

Lowest rated reviews
1

I used the card 2 times this year, and because of this my card was cancelled. CAA doesn't do this at all. I expect the...

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1

First they made a mistake entering my date of birth which kept me from being able to access the system to try and find...

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1

I am in Florida for too weeks the door on our rv got locked with the keys inside called good sams three times it took a...

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1

I purchased my membership today. I told the representative I needed roadside assistance today because my car has a...

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Good Sam Club and American Automobile Association Latest Reviews

Recent published reviews
No votes

Just tried to purchase Rv road side assistance for my daughter and son for 1year but they wanted to set it up for auto...

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1

i sold a pick up, in Sept. 2019, they supposed to cancel and send refund for remaining 5 months coverage. now, 10...

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1

You charged our Discover Card $150 for something we did not order.

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No votes

The same as the lady in Georgia word for word even the weather a d baby and 1230pm crazy this happend in pittsburgh

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Good Sam Club and American Automobile Association Products and Services

Most reviewed product and services
  • Good Sam Club Roadside Assistance (42 reviews)
  • Good Sam Club Membership (29 reviews)
  • Good Sam Club Customer Care (15 reviews)
  • American Automobile Association Membership (67 reviews)
  • American Automobile Association Auto Insurance (21 reviews)
  • American Automobile Association Customer Care (15 reviews)