American Automobile Association vs Direct Buy Warranty

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American Automobile Association

Service Centers and Repairs
  • 0 ISSUES RESOLVED
  • 324 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Reliability
Turnaround Time
  • Road service when i used it 2
  • Garage people are excellent 1
  • Offer necessary services for people driving their vehicles 1
  • Polite people 1
  • Tow driver 1

Customers don't like

  • Unethical practices6
  • Assistance not provided6
  • False advertising6
  • Delay and rude denial of the claim5
  • Irresponsibilty4

Products by American Automobile Association

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Direct Buy Warranty

Service Centers and Repairs
  • 1 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.2
Customer service
Staff
Website
Reliability
Turnaround Time
  • Initially the cost of the warranty 4
  • Idea 2
  • Originally 1
  • Turnaround time on claims used to be superior 1
  • Sales presentation 1

Customers don't like

  • Being on hold and lied to10
  • Poor service9
  • Being misled and lied to6
  • No return calls6
  • Poor customer service5

Products by Direct Buy Warranty

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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