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American Automobile Association

Service Centers and Repairs
  • 0 ISSUES RESOLVED
  • 325 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Reliability
Diversity of Products or Services
  • Road service when i used it 3
  • Offer necessary services for people driving their vehicles 2
  • Garage people are excellent 1
  • Tow driver 1
  • Polite people 1

Customers don't like

  • Assistance not provided6
  • Unethical practices6
  • Delay and rude denial of the claim6
  • False advertising6
  • Irresponsibilty4
Delete
  • 0 ISSUES RESOLVED
  • 331 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
1.3
Customer service
Staff
Website
Reliability
Diversity of Products or Services
  • Some people at customer service 5
  • Agent 4
  • Agents admit website is a fail 4
  • Customer service reps who genuinely tried to help 3
  • Website access 2

Customers don't like

  • Customer service25
  • Poor billing system20
  • Slow pre-authorization8
  • Did not resolve problem7
  • Plans7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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