PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler and American Auto Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler
American Auto Shield

Chrysler and American Auto Shield Overview

Total reviews 1217 85
Company responses 0 0
Issues resolved 5 1

Chrysler and American Auto Shield Consumer Ratings

Rank
81 out of 473 in Auto category
261 out of 1104 in Insurance category
Customer service
47 in category
213 in category
Product or Service Quality
63 in category
269 in category
Price Affordability
62 in category
175 in category
Website
54 in category
271 in category

Chrysler and American Auto Shield Rating Details

Customer service
1.5 (319 reviews)
1.1 (49 reviews)
Reviewer's quote

...Sad part is you got our business in the first place because Ford provided poor customer service to my wife and we had been with them for 25 yrs each. GOOD BY CHRYSLER ! FORGOT TO MENTION I AM IN HEART FAILURE THIS DID NOTHING BUT HURT MY SITUATION WITH UNEEDED STRESS..

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I called customer service and after holding for almost 2 hrs was told that the mechanic need to do a break down on the truck which after I called to my mechanic and said this is what needed to be down. The communication is terrible they do not assign one adjuster to your claim anyone who answer the...

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Product or Service Quality
1.5 (294 reviews)
1 (43 reviews)
Reviewer's quote

...I will never buy another Chrysler product in my life. I have a 50K dollar car that I cannot drive because it is a piece of junk and they could care less that their customer is without a car. What a joke of a company Chrysler has become...

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American Auto Shield should be ashamed to the word American attach to their product. :Change it to SCAM THE DISABLE AUTO SHIELD -Auto Shop called American Auto Shield ob 8 Dec 2020 for an inspector and was informed by Derek K of Southwest Inspection his day does not start until 930am. It took more...

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Price Affordability
2.1 (249 reviews)
1.7 (41 reviews)
Reviewer's quote

...I dont remember the exact price they charged me but I think it was 175$ to put the cord on. So the next cold day. I had the truck plugged in at work...

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I have a Mercedes-Benz CLS 550 that i purchased an extended warranty for with car shield. the plan i purchased was supposed to cover the engine and engine parts. i needed the oil cooler system replaced according to the Mercedes dealership. Needless to say, the American auto shield did not cover...

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Website
2.2 (241 reviews)
1.2 (41 reviews)
Reviewer's quote

A PDI is explained something like this and was taken from a website and wording could be different for each dealership but the Safety Check should be the same for all, "Before a vehicle is ready for customer to take delivery Pre Delivery Inspection (PDI) must be performed on the vehicle. This...

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...Attached are (copy & paste) notes taken from only one website, and I’ve seen reviews on other websites as well. I highlighted in yellow those that apply to me. Please take immediate action...

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Chrysler and American Auto Shield Pros and Cons

Pros
  • I liked the cars and service until now
  • Car before all recalls
  • Looks of the car
  • After 3 weeks i got my car back
  • When someone finally gets my messages
  • Well the guy was nice of course i was willing thats why
Cons
  • Customer service
  • Service
  • Cannot fix car
  • Whole experience totally frustrating
  • Does not provide warranty service stated under warranty
  • Do not pay for mechanical failures

Chrysler and American Auto Shield Most Positive Reviews

Top rated reviews
5

I own a 2007 Dodge Magnum I bought as a certified pre-owned vehicle. It came with an 8 yr./80,000 mile warrenty. The...

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5

Hey I called monday they received info from Avis
I was advice that I would here something by Wednesday if not friday .
Sub...

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5

I have a 2006 jeep liberty and my 2 rear window regulators have been broke ,,, for the second time ' I feel so many...

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No votes

Chrysler and American Auto Shield Most Critical Reviews

Lowest rated reviews
1

Sent my fiance in with 2013 Chrysler 200 to get warranty work done. Had thumping in front driver side. She calls and...

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1

First time I ever bought extended warranty. What a Fricking JOKE. Won't cover anything except catastrophic failures. ...

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1

2008 Dodge Charger Lifetime Power-train Warranty not being honored. I went for a oil change today at Mancari's Chrysler...

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1

I saved my mother from this company. They were telling her all the same information I have read in the complaints on...

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Chrysler and American Auto Shield Latest Reviews

Recent published reviews
No votes

Called them about ticking problem on passenger side of 2012 Jeep jk, but was told not covered because not enough people...

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1

I have a Mercedes-Benz CLS 550 that i purchased an extended warranty for with car shield. the plan i purchased was...

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No votes

leather dashboard is coming up all over . i have extended warranty but it wont cover it. Just doesnt make since to...

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1

AAS will not reimburse you if you pay for your own repairs. DO NOT BELIEVE the review that stated they did. They will...

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