PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler and American Auto Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chrysler
American Auto Shield

Chrysler and American Auto Shield Overview

Total reviews 1180 78
Company responses 0 0
Issues resolved 5 1

Chrysler and American Auto Shield Consumer Ratings

Rank
71 out of 478 in Auto category
250 out of 1099 in Insurance category
Customer service
48 in category
No votes
Product or Service Quality
54 in category
No votes
Price Affordability
63 in category
No votes
Website
52 in category
No votes

Chrysler and American Auto Shield Rating Details

Customer service
1.5 (305 reviews)
No votes
Reviewer's quote

...I've always had great customer service at this location. Today I really felt like a nuisance and a bother. I will be moving my services to another location in the future...

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I called customer service and after holding for almost 2 hrs was told that the mechanic need to do a break down on the truck which after I called to my mechanic and said this is what needed to be down. The communication is terrible they do not assign one adjuster to your claim anyone who answer the...

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Product or Service Quality
1.5 (280 reviews)
No votes
Reviewer's quote

...your service and warrenty for your vehicles are terrible. My vehicle that is in the shop has less than 5000 miles on it and this is the best Chrysler can offer? The dealership sales office in service manager has hung on me, customer service is aweful. PH 225-687-****...

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...I no longer wish to receive service from them. I would like to have the payment for April back totaling in $79. Thank you, Rose Marie Breaux..

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Price Affordability
2 (242 reviews)
No votes
Reviewer's quote

...I dont remember the exact price they charged me but I think it was 175$ to put the cord on. So the next cold day. I had the truck plugged in at work...

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my transmission went out on my 2011 Acada I HAD CAR SHIELD INS THEY TAKE MONEY OUT OF MY CHECKING ACOUNT EVERY MONTH AND WON'T PAY ONE DIME ON MY CAR TO BE FIXED WE HAVE CALLED THEM AND SOME OF THEM TALK LIKE THEY WERE GOING TO HELP US AND WE SENT IN CLAIMS 3 TIMES STILL NO ONE HAS HELPED US OUR...

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Website
2.2 (232 reviews)
No votes
Reviewer's quote

A PDI is explained something like this and was taken from a website and wording could be different for each dealership but the Safety Check should be the same for all, "Before a vehicle is ready for customer to take delivery Pre Delivery Inspection (PDI) must be performed on the vehicle. This...

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...Attached are (copy & paste) notes taken from only one website, and I’ve seen reviews on other websites as well. I highlighted in yellow those that apply to me. Please take immediate action...

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Chrysler and American Auto Shield Pros and Cons

Pros
  • I liked the cars and service until now
  • Car before all recalls
  • Looks of the car
  • Well the guy was nice of course i was willing thats why
  • Good selling skills
  • After 3 weeks i got my car back
Cons
  • Customer service
  • Service
  • Cannot fix car
  • Whole experience totally frustrating
  • Does not provide warranty service stated under warranty
  • Disappointed in customer service

Chrysler and American Auto Shield Most Positive Reviews

Top rated reviews
5

I own a 2007 Dodge Magnum I bought as a certified pre-owned vehicle. It came with an 8 yr./80,000 mile warrenty. The...

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5

Hey I called monday they received info from Avis
I was advice that I would here something by Wednesday if not friday .
Sub...

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5

I have a 2006 jeep liberty and my 2 rear window regulators have been broke ,,, for the second time ' I feel so many...

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No votes

Chrysler and American Auto Shield Most Critical Reviews

Lowest rated reviews
1

Sent my fiance in with 2013 Chrysler 200 to get warranty work done. Had thumping in front driver side. She calls and...

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1

First time I ever bought extended warranty. What a Fricking JOKE. Won't cover anything except catastrophic failures. ...

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1

2008 Dodge Charger Lifetime Power-train Warranty not being honored. I went for a oil change today at Mancari's Chrysler...

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1

I saved my mother from this company. They were telling her all the same information I have read in the complaints on...

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Chrysler and American Auto Shield Latest Reviews

Recent published reviews
1.2

Lemonjeep continued problems since first bought in 20018

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No votes

this claim is still in process. I have been unable for 3 days to get adjustor to call me back on it. I have made numerou...

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No votes

i have a big problem with my 2017 chrysler pacifica.
and i bring my van like 12 times to the dealer and the macanics neve...

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1

my transmission went out on my 2011 Acada I HAD CAR SHIELD INS THEY TAKE MONEY OUT OF MY CHECKING ACOUNT EVERY MONTH...

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Chrysler and American Auto Shield Products and Services

Most reviewed product and services
  • Chrysler Car (197 reviews)
  • Chrysler Roadside Assistance (21 reviews)
  • Chrysler Part Replacement (19 reviews)
  • American Auto Shield Auto Claim (29 reviews)
  • American Auto Shield Car Warranty (9 reviews)
  • American Auto Shield Claim (6 reviews)