PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Auto Shield and Chrysler as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Auto Shield
Chrysler

American Auto Shield and Chrysler Overview

Total reviews 75 1155
Company responses 0 0
Issues resolved 1 5

American Auto Shield and Chrysler Consumer Ratings

Rank
243 out of 1077 in Insurance category
76 out of 474 in Auto category
Customer service
198 in category
55 in category
Product or Service Quality
255 in category
58 in category
Value for money
204 in category
48 in category
Price Affordability
156 in category
64 in category

American Auto Shield and Chrysler Rating Details

Customer service
1.2 (42 reviews)
1.5 (293 reviews)
Reviewer's quote

I called customer service and after holding for almost 2 hrs was told that the mechanic need to do a break down on the truck which after I called to my mechanic and said this is what needed to be down. The communication is terrible they do not assign one adjuster to your claim anyone who answer the...

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...You have the nastiest rudest customer service non professionals I have ever felt with. Done with Chrysler or Dodge. I will make sure no one I know will ever buy one of cars either...

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Product or Service Quality
1 (37 reviews)
1.5 (273 reviews)
Reviewer's quote

...I no longer wish to receive service from them. I would like to have the payment for April back totaling in $79. Thank you, Rose Marie Breaux..

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...When I contact the case manager for Chrysler she never returns my call I'm tired of *** customer service. I don't understand why the Uconnect is taking so long to get shipped to Dodge I will be going to corporate and I also will be talking to a lawyer to see what I can do..

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Value for money
1.1 (37 reviews)
1.7 (212 reviews)
Reviewer's quote

American Carshield and Carshield, two companies are taking peoples money while they have more than one active account! They convinced a lady on a fixed income that she needed to pay over $5,000 on a vehicle that hasn't been driven over 3,000 miles in 5 years! Now that she's deceased they're going...

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...because chrysler dealership here tod me that theres no money on replacement...

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Price Affordability
1.8 (34 reviews)
2 (233 reviews)
Reviewer's quote

I received a Vehicle Service Contract in the mail today - states I approved this on 9/8/20 which was my Birthday, and I was not home on that date. I did NOT order the contract, I live on SSI only and cannot afford the payments. I WILL NOT MAKE PAYMENTS ON SOMETHING I DID NOT ORDER. CANCEL THIS...

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...I dont remember the exact price they charged me but I think it was 175$ to put the cord on. So the next cold day. I had the truck plugged in at work...

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American Auto Shield and Chrysler Pros and Cons

Pros
  • Well the guy was nice of course i was willing thats why
  • Good selling skills
  • After 3 weeks i got my car back
  • I liked the cars and service until now
  • Car before all recalls
  • Looks of the car
Cons
  • Whole experience totally frustrating
  • Does not provide warranty service stated under warranty
  • How they lied to us
  • Customer service
  • Service
  • Cannot fix car

American Auto Shield and Chrysler Most Positive Reviews

Top rated reviews
5

Hey I called monday they received info from Avis
I was advice that I would here something by Wednesday if not friday .
Sub...

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5

I own a 2007 Dodge Magnum I bought as a certified pre-owned vehicle. It came with an 8 yr./80,000 mile warrenty. The...

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No votes
5

I have a 2006 jeep liberty and my 2 rear window regulators have been broke ,,, for the second time ' I feel so many...

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American Auto Shield and Chrysler Most Critical Reviews

Lowest rated reviews
1

First time I ever bought extended warranty. What a Fricking JOKE. Won't cover anything except catastrophic failures. ...

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1

Sent my fiance in with 2013 Chrysler 200 to get warranty work done. Had thumping in front driver side. She calls and...

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1

I saved my mother from this company. They were telling her all the same information I have read in the complaints on...

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1

2008 Dodge Charger Lifetime Power-train Warranty not being honored. I went for a oil change today at Mancari's Chrysler...

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American Auto Shield and Chrysler Latest Reviews

Recent published reviews
1

I received a Vehicle Service Contract in the mail today - states I approved this on 9/8/20 which was my Birthday, and I...

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1

Let me start off with big Chrysler of Michigan city Indiana hasnt helped me one bit with my truck. I traded in a 2015...

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1

My AC condenser broke on my vehicle. I took it to an auto repair company and it was approved by Car Shield for the...

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No votes

About two months ago both front doors on my car starting buckling at the top where the window is. I sent pictures to...

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American Auto Shield and Chrysler Products and Services

Most reviewed product and services
  • American Auto Shield Auto Claim (28 reviews)
  • American Auto Shield Customer Care (14 reviews)
  • American Auto Shield Car Warranty (9 reviews)
  • Chrysler Car (197 reviews)
  • Chrysler Customer Care (65 reviews)
  • Chrysler Roadside Assistance (21 reviews)