Start a new comparison
Delete
  • 2 ISSUES RESOLVED
  • 559 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Worst 3
  • Pricing and available flights 2
  • Service afforded me in first class 2

Customers don't like

  • Poor customer service13
  • Customer relations10
  • Delay after delay7
  • Agents not telling truth6
  • Rude attendant6
Delete

Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $15.2K CLAIMED LOSSES
  • $692 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Arriving 1
  • Flight 1

Customers don't like

  • Fail adverstising1
  • Flight change denial1
  • Resolution of problems1
  • Seating and electronics1
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.