American Airlines vs Virgin America

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  • 2 ISSUES RESOLVED
  • 535 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Worst 3
  • Miles 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service25
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9

Products by American Airlines

No items

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Virgin America

Transport
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $15.2K CLAIMED LOSSES
  • $722 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Flight 1

Customers don't like

  • Flight change denial2
  • Customer service2
  • Fail adverstising1
  • Resolution of problems1

Products by Virgin America

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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