United Airlines vs American Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
United Airlines and American Airlines Overview
United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 790 reviews. It is 32 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Airlines customer support team than with American Airlines customer service.
United Airlines and American Airlines Consumer Ratings
According to consumer ratings and reviews, United Airlines ranks 1 points higher in the Transport category than American Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 126 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.2 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Airlines has a higher rating than United Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. American Airlines however was rated 2.1 stars and it is 75% greater than other in category.
United Airlines and American Airlines Rating Details
United Airlines and American Airlines Pros and Cons
- Kind and helpful flight attendants
- Very nice flight attendants
- In-flight service
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
- Terrible customer service
- Lack of humane treatment
- Treatment at the hands of united staff
- Poor customer service
- Customer relations
- Delay after delay
United Airlines and American Airlines Most Positive Reviews
United Airlines and American Airlines Most Critical Reviews
United Airlines and American Airlines Latest Reviews
United Airlines and American Airlines Products and Services
- United Airlines Flight (357 reviews)
- United Airlines Customer Care (68 reviews)
- United Airlines Flight Booking (52 reviews)
- American Airlines Flight (267 reviews)
- American Airlines Customer Care (80 reviews)
- American Airlines Flight Attendant (62 reviews)
How would you compare United Airlines vs American Airlines?