PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
American Airlines

United Airlines and American Airlines Overview

Total reviews
790
758
Company responses
0
0
Issues resolved
5
2

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 790 reviews. It is 32 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Airlines customer support team than with American Airlines customer service.

United Airlines and American Airlines Consumer Ratings

Rank
81 out of 620 in Transport category
82 out of 620 in Transport category
Customer service
65 in category
60 in category
Staff
70 in category
61 in category
Website
69 in category
48 in category

According to consumer ratings and reviews, United Airlines ranks 1 points higher in the Transport category than American Airlines. People gave United Airlines 1.2 stars for Customer service criterion in Transport category and it is 126 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.2 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Airlines has a higher rating than United Airlines. Regarding Website criterion, consumers gave United Airlines 2 stars and it is 64% greater than other in category. American Airlines however was rated 2.1 stars and it is 75% greater than other in category.

United Airlines and American Airlines Rating Details

Customer service
1.2 (193 reviews)
1.2 (277 reviews)
Reviewer's quote

Flew first class. No entertainment system. No pillows. No blankets. No champagne for mimosas. Wrong decalration forms filled out. Horrible food. Who serves salmon???

Stuart D

...You should improve your customer services. No, I'm not rude with them or talk to them in a mean way. I just look at them straight the eyes in silence when they are acting like..

Hughey
Staff
1.5 (182 reviews)
1.6 (240 reviews)
Reviewer's quote

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel

...I asked the supervisor why they couldn’t send staff to help when a flight is cancelled. He said they were busy working on another flight. They were not busy...

Charlotte H
Website
2 (166 reviews)
2.1 (207 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

Gregory C

Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

Greg B

United Airlines and American Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Poor customer service
  • Customer relations
  • Delay after delay

United Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

United Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

United Airlines and American Airlines Latest Reviews

Recent published reviews
2.4

United, you lost my luggage in August 2019 and haven’t been able to find it! The United First Class flight attendant...

Read all 790 reviews

I paid for an airline ticket for my sister but was not sure how she spelled her middle name. I called to find out what...

Read all 758 reviews

United Airlines and American Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)
  • American Airlines Flight (267 reviews)
  • American Airlines Customer Care (80 reviews)
  • American Airlines Flight Attendant (62 reviews)