PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Airlines
American Airlines

United Airlines and American Airlines Overview

Total reviews
816
889
Company responses
0
0
Issues resolved
6
3

United Airlines and American Airlines Consumer Ratings

Rank
95 out of 438 in Transport category
96 out of 438 in Transport category
Customer service
78 in category
66 in category
Exchange, Refund and Cancellation Policy
74 in category
72 in category
Website
59 in category
51 in category
Price Affordability
86 in category
107 in category

United Airlines and American Airlines Rating Details

Customer service
1.2 (202 reviews)
1.3 (319 reviews)
Reviewer's quote

...Extremely poor customer service..

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...com, through the mobile application or by calling our customer service..

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Exchange, Refund and Cancellation Policy
1.3 (173 reviews)
1.4 (248 reviews)
Reviewer's quote

...Now my sister booked separately on the same flight got a cash refund because she let the airline cancel her flight. I dont need a credit. I need a refund...

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I filed a refund request, which wasn't given and should've been. Customer service was terrible; never received a response like they claimed..

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Website
2 (173 reviews)
2.2 (242 reviews)
Reviewer's quote

...com reservation website. We used United Miles to purchase the tickets. The flight is operated by Star Alliance partner airline Air Canada...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Price Affordability
2 (157 reviews)
2 (225 reviews)
Reviewer's quote

...rless , I complained to her about the whole issue , and how I paid almost 500 $ for this ticket while I usually take Frontier airlines for less than Half this price and I never have as such as big issue with them . The lady said , its not the airline fault and its the government fault some how . When I asked her at least compensate part of the ticket ...

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...The price came out to be $ 608. 45 (I will try to post the picture in this post if I can). This seemed to me too high...

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United Airlines and American Airlines Pros and Cons

Pros
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff
  • Poor customer service
  • Customer relations
  • Delay after delay

United Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I postponed my flight to MI because of the Coronavirus.

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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United Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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United Airlines and American Airlines Latest Reviews

Recent published reviews
No votes

I had a Lufthansa flight for my cousin RODIC BRANKA WLPQJI flight from DTW 17:50 UA 3628 to Chicago-O'Hare -- LH435...

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5

Our flight from Chicago to Barcelona with American Airlines got cancelled for September 7 2020, AA 7003 (also our return...

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No votes

Never refunded a change fee after agreeing to do so. #01624991843683. $300. Charged to my Amex card. Liars

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1

After leaving national in route to Charlotte we had to make an emergency landing at Dulles. Connection missed no...

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United Airlines and American Airlines Products and Services

Most reviewed product and services
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)
  • American Airlines Flight (284 reviews)
  • American Airlines Customer Care (96 reviews)
  • American Airlines Flight Attendant (62 reviews)