PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Airlines
United Airlines

American Airlines and United Airlines Overview

Total reviews
784
794
Company responses
2
5
Issues resolved
2
5

United Airlines was first mentioned on PissedConsumer on Dec 12, 2007 and since then this brand received 794 reviews. It is 10 reviews more than American Airlines received since Dec 30, 2007. United Airlines responds to reviews and communicates with its consumers more often than American Airlines. United Airlines customer service team contacts its customers via PissedConsumer.com in 1 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with United Airlines customer support team than with American Airlines customer service.

American Airlines and United Airlines Consumer Ratings

Rank
86 out of 574 in Transport category
85 out of 574 in Transport category
Customer service
58 in category
64 in category
Staff
62 in category
71 in category
Level of Comfort
73 in category
68 in category

According to consumer ratings and reviews, United Airlines ranks 1 points higher in the Transport category than American Airlines. People gave American Airlines 1.3 stars for Customer service criterion in Transport category and it is 135 points higher than the worst rated brand in this category. At the same time, United Airlines was rated 1.2 stars for Customer service criterion in this category and it is 129 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Airlines has a higher rating than United Airlines. Regarding Level of Comfort criterion, consumers gave American Airlines 1.7 stars and it is 62% greater than other in category. United Airlines however was rated 1.7 stars and it is 65% greater than other in category.

American Airlines and United Airlines Rating Details

Customer service
1.3 (281 reviews)
1.2 (194 reviews)
Reviewer's quote

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r

I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

William D
Staff
1.6 (245 reviews)
1.5 (182 reviews)
Reviewer's quote

...would I have gotten the same response? I felt that the staff at American Airlines didn't really care! I think it's terrible that there isn't a phone number to call in a situation like this. Looking at my ticket, I couldn't find the numbers they needed to check into the situation. Never again!..

Gala

... preference to make the over-one-hour drive to LAX myself to pick up the luggage because I do not believe that attention is being placed on this matter by the staff at LAX. I never received a call. 5) I called back again yesterday afternoon and spoke to a third rep, who also tried to call LAX to get a status and could not get...

Ancel
Level of Comfort
1.7 (224 reviews)
1.7 (149 reviews)
Reviewer's quote

...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

Escher

...I am an anti government conservative type but we got it get some government regulation into this as the airlines have really receached the theif and fraud level. They do not deliver what they take money for. ..

PissedConsumer1018509

American Airlines and United Airlines Pros and Cons

Pros
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
  • Kind and helpful flight attendants
  • In-flight service
  • Very nice flight attendants
Cons
  • Poor customer service
  • Customer relations
  • Delay after delay
  • Terrible customer service
  • Lack of humane treatment
  • Extremely poor customer service

American Airlines and United Airlines Most Positive Reviews

Top rated reviews
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

American Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

American Airlines and United Airlines Latest Reviews

Recent published reviews
1

You do not have an attendant to ck bags in very disappointed

Read all 784 reviews

United Rep, I am in the Philippines and where I am staying is in the path of volcano Taal. Not sure of the health...

Read all 794 reviews

American Airlines and United Airlines Products and Services

Most reviewed product and services
  • American Airlines Flight (270 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • United Airlines Flight (357 reviews)
  • United Airlines Customer Care (68 reviews)
  • United Airlines Flight Booking (52 reviews)