American Airlines vs United Airlines

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  • 2 ISSUES RESOLVED
  • 537 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Worst 3
  • Miles 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service25
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9

Products by American Airlines

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United Airlines

Transport
  • 3 ISSUES RESOLVED
  • 633 TOTAL REVIEWS
  • $420K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Kind and helpful flight attendants 5
  • In-flight service 4
  • Very nice flight attendants 4
  • Flight schedule 3
  • Service desks 2

Customers don't like

  • Lack of humane treatment11
  • No customer service11
  • Being lied to7
  • No accountability6
  • Worst customer service6

Products by United Airlines

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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