American Airlines vs Travelocity

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  • 2 ISSUES RESOLVED
  • 537 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Worst 3
  • Miles 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service25
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9

Products by American Airlines

No items

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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 554 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $858 AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Will never use again 9
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service23
  • Outright lies10
  • Horrible interaction experience7
  • Huge hassle7
  • Policies5

Products by Travelocity

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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