PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
American Airlines

Sun Country Airlines and American Airlines Overview

Total reviews 281 896
Company responses 7 0
Issues resolved 1 3

Sun Country Airlines and American Airlines Consumer Ratings

Rank
85 out of 450 in Transport category
118 out of 450 in Transport category
Customer service
59 in category
66 in category
Product or Service Quality
86 in category
68 in category
Level of Comfort
79 in category
87 in category
Website
82 in category
52 in category

Sun Country Airlines and American Airlines Rating Details

Customer service
1.4 (125 reviews)
1.3 (324 reviews)
Reviewer's quote

...Very bad customer service..

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...We spent hours on the phone with customer service only for them to not help. Marco claimed to be a supervisor but was extremely rude and started yelling and screaming when asked to explain their policy. I gave 1 star because I had to give a star but American air isnt worth the one star...

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Product or Service Quality
1.4 (109 reviews)
1.5 (245 reviews)
Reviewer's quote

...We are required to use these credits by the end of the year, yet they offer us no where to go! The worst customer service I've ever experienced. DO NOT FLY Sun Country Air..

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...When I got to Dallas, I had to wait 25 mins for someone to help me at customer service. I got a voucher for food and a hotel. The baggage claim was closed however luckily the lady there had called me and waited so I could get my bag...

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Level of Comfort
1.7 (107 reviews)
1.7 (255 reviews)
Reviewer's quote

...Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal..

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...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

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Website
1.9 (104 reviews)
2.2 (243 reviews)
Reviewer's quote

On our way back the website didnt allow us to pay since theres a payment. However when we got to Montagu Bay airport, again they claimed that they cannot see the payment. Since we didnt want to miss the flight, I told them to charge us again and they told us to take the bags out in Minnesota and...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Sun Country Airlines and American Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Customer service
  • Very poor experience
  • Customer phone service
  • Poor customer service
  • Customer relations
  • Delay after delay

Sun Country Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

We flew from Orlando to MSP, March 26th, arriving in MSP 12:25 A.M. Wheeled chairs were waiting for us, two lovely...

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Sun Country Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

I have call many time and leave a message needed a supervisor to call me back bothered to get to New York they change...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Sun Country Airlines and American Airlines Latest Reviews

Recent published reviews
1.2

My trip was canceled for COVID 19
When I Rebook overcharged me $180 more than when I paid originally. When I came back th...

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No votes

I had a flight from Miami to New Orleans with a layover in Charlotte and one of your employees cut my bag open and...

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No votes

No complaints. Just havent gotten to talk to anyone yet!

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1

Sierra at the Mobile airport is extremely rude! Not only did she not announce the flight boarding she walked out of the...

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Sun Country Airlines and American Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Baggage Policy (48 reviews)
  • Sun Country Airlines Flight (47 reviews)
  • Sun Country Airlines Flight Booking (21 reviews)
  • American Airlines Flight (289 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • American Airlines Baggage Policy (61 reviews)