PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sun Country Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sun Country Airlines
American Airlines

Sun Country Airlines and American Airlines Overview

Total reviews
249
758
Company responses
7
0
Issues resolved
1
2

American Airlines was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 758 reviews. It is 509 reviews more than Sun Country Airlines received since Mar 26, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sun Country Airlines customer support team and American Airlines customer service.

Sun Country Airlines and American Airlines Consumer Ratings

Rank
61 out of 620 in Transport category
82 out of 620 in Transport category
Customer service
46 in category
60 in category
Staff
41 in category
61 in category
Level of Comfort
58 in category
72 in category

According to consumer ratings and reviews, Sun Country Airlines ranks 21 points higher in the Transport category than American Airlines. People gave Sun Country Airlines 1.3 stars for Customer service criterion in Transport category and it is 145 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.2 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sun Country Airlines has a higher rating than American Airlines. Regarding Level of Comfort criterion, consumers gave Sun Country Airlines 1.8 stars and it is 70% greater than other in category. American Airlines however was rated 1.6 stars and it is 62% greater than other in category.

Sun Country Airlines and American Airlines Rating Details

Customer service
1.3 (113 reviews)
1.2 (277 reviews)
Reviewer's quote

And I never got the courtesy of a reply! So a week later I called Sun Country and was told by the customer service agent that Sun Country all never refund the $100 cancel fee under these circumstances. Why didn't they tell me that in the first place, so I didn't waste my time sending them a letter...

Thomas R

...You should improve your customer services. No, I'm not rude with them or talk to them in a mean way. I just look at them straight the eyes in silence when they are acting like..

Hughey
Staff
1.8 (104 reviews)
1.6 (240 reviews)
Reviewer's quote

STOPPED 3 OTHER STAFF PASSING AND ASKED WHEN SOMEONE WOULD GET ME AND TOLD THEY WOULD. I FINALLY WALKED BY PUSHING WHEEL CHAIR MYSELF TO BAG PICKUP AFTER AIRPORT JUST ABOUT CLOSED WHEN ONE KIND AND THOUGHTFUL YOUNG WOMEN (SHE APPPOLIGIZED FOR THE COMPANY AFTER SHE SAW ME AND GAVE ME AID TO BAGGAGE...

DOROTHY A

...I asked the supervisor why they couldn’t send staff to help when a flight is cancelled. He said they were busy working on another flight. They were not busy...

Charlotte H
Level of Comfort
1.8 (98 reviews)
1.6 (220 reviews)
Reviewer's quote

After spending 90 minutes on hold...yes, that's right...90 minutes, my call was answered but then told it was now 5 min. past their closing time so they couldn't help me and to try again tomorrow. I asked if there would be a similar wait time and they said, "probably...we are very busy so could be...

Gauranga D

Why do you allow fight attedants get drunk within hours of going on duty...take selfies of themselves hanging out the window where the pilots are..lying in the overhead storage..put on snapchat and facebook that they hate passengers

PissedConsumer1677392

Sun Country Airlines and American Airlines Pros and Cons

Pros
  • Price
  • Staff
  • I liked simple no frills airfare
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Very poor experience
  • Response time
  • Customer service
  • Poor customer service
  • Customer relations
  • Delay after delay

Sun Country Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

Arrived in Seattle
Sun Country 281
My bag is not on carousel 1
No help available
G irvine

5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

Sun Country Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!?...

1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

Sun Country Airlines and American Airlines Latest Reviews

Recent published reviews

I wan't able to get my problem resolved because nobody answered the call.

Read all 249 reviews

I paid for an airline ticket for my sister but was not sure how she spelled her middle name. I called to find out what...

Read all 758 reviews

Sun Country Airlines and American Airlines Products and Services

Most reviewed product and services
  • Sun Country Airlines Customer Care (50 reviews)
  • Sun Country Airlines Baggage Policy (47 reviews)
  • Sun Country Airlines Flight (40 reviews)
  • American Airlines Flight (267 reviews)
  • American Airlines Customer Care (80 reviews)
  • American Airlines Flight Attendant (62 reviews)