PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
American Airlines

Spirit Airlines and American Airlines Overview

Total reviews
787
875
Company responses
0
0
Issues resolved
6
3

Spirit Airlines and American Airlines Consumer Ratings

Rank
122 out of 435 in Transport category
93 out of 435 in Transport category
Customer service
76 in category
69 in category
Level of Comfort
99 in category
85 in category
Website
113 in category
52 in category
Product or Service Quality
77 in category
63 in category

Spirit Airlines and American Airlines Rating Details

Customer service
1.2 (229 reviews)
1.3 (314 reviews)
Reviewer's quote

...me wait in line causing me to miss my flight! I was charged to get a new flight and was only offered the option for a flight the next day! This is horrible customer service. I am incredibly disappointed and should have chosen a different airline that would not have done this. I should receive a refund for the extra charge and a discount for the...

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Sent email to Aadvantage customer service with all details. They credited my card with all baggage refunds..

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Level of Comfort
1.4 (210 reviews)
1.7 (245 reviews)
Reviewer's quote

Considering the level of distress we have been through, we are not ready to accept this solution. Furthermore, as we are moving to Canada early February this year, we won't use any vouchers that you may want to provide. Therefore, we are respectfully asking to be compensated for the balance of the...

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...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

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Website
1.5 (194 reviews)
2.2 (237 reviews)
Reviewer's quote

...The website has been down most of the day and texting is a dead end. Spirit, I wanted to keep my business with you but no one can answer because there is nobody answering..

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Product or Service Quality
1.4 (192 reviews)
1.5 (239 reviews)
Reviewer's quote

I am appalled that medical conditions are not taken into consideration and I am more appalled at the service we received today. I will never fly or do any business with Spirit Airlines again! I will make it known to everyone I know both verbally and on every social media avenue out there, how...

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Called about my daughters service animal and was told they only take cats and dogs..

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Spirit Airlines and American Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Cheap
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Poor customer service
  • Customer relations
  • Delay after delay

Spirit Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I need to cancel my flight my work contract was extended.

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Spirit Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

I was pulled out the line to board the plane randomly and had my boarding pass checked for the carry-on charge. It...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Spirit Airlines and American Airlines Latest Reviews

Recent published reviews
No votes

My husband is traveling this morning and the had him over paid he paid on a card and the machine said it was declined...

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No votes

I treated very bad in forth worth Texas by Kathy she even cursed her supervisor out I believe this is her name because...

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1.7

Everyone has to wear them on the plane? This is proof that the sheep are running Cooperate America.

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No votes

It is t because Im Pissed. This does t apply to me

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Spirit Airlines and American Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (253 reviews)
  • Spirit Airlines Flight Booking (53 reviews)
  • Spirit Airlines Customer Care (50 reviews)
  • American Airlines Flight (280 reviews)
  • American Airlines Customer Care (95 reviews)
  • American Airlines Flight Attendant (62 reviews)