PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spirit Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spirit Airlines
American Airlines

Spirit Airlines and American Airlines Overview

Total reviews
609
782
Company responses
0
0
Issues resolved
6
2

American Airlines was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 782 reviews. It is 173 reviews more than Spirit Airlines received since Jul 18, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Spirit Airlines customer support team than with American Airlines customer service.

Spirit Airlines and American Airlines Consumer Ratings

Rank
112 out of 572 in Transport category
86 out of 572 in Transport category
Customer service
65 in category
58 in category
Level of Comfort
88 in category
72 in category
Staff
73 in category
62 in category

According to consumer ratings and reviews, American Airlines ranks 26 points higher in the Transport category than Spirit Airlines. People gave Spirit Airlines 1.2 stars for Customer service criterion in Transport category and it is 127 points higher than the worst rated brand in this category. At the same time, American Airlines was rated 1.3 stars for Customer service criterion in this category and it is 134 points higher than the worst rated brand in this category. If we look at Level of Comfort criterion, than we see that American Airlines has a higher rating than Spirit Airlines. Regarding Staff criterion, consumers gave Spirit Airlines 1.4 stars and it is 62% greater than other in category. American Airlines however was rated 1.6 stars and it is 68% greater than other in category.

Spirit Airlines and American Airlines Rating Details

Customer service
1.2 (185 reviews)
1.3 (281 reviews)
Reviewer's quote

...Spirit Airlines sucks and their customer service is even worse. Pay a little more and fly with another airline, you truly get what you pay for. I want a credit for the missed flight..

Shatonya

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r
Level of Comfort
1.4 (170 reviews)
1.7 (224 reviews)
Reviewer's quote

...The level of inefficiency is hard to believe. My flight was changed (time and place of connection) and I wasn't informed, only noticed because thank god I checked-in the night before. However, I kept getting emails about both flights (old and new) starting to board, etc...

Detria

...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

Escher
Staff
1.4 (169 reviews)
1.6 (244 reviews)
Reviewer's quote

That's because it took Spirit 2 WEEKS to respond to me! And then blamed the reason for the delay on weather! You're an airline for goodness sake! You should staff appropriately to handle that! Clearly they didn't even read or care about my situation - but only spouted back Spirit's refund policy,...

Joel C

...Some people from the staff are apathic (7 of 10 employees) to their clients if you are not in one of those fancy lounges they have. I hate to tolerate that. You should improve your customer services...

Hughey

Spirit Airlines and American Airlines Pros and Cons

Pros
  • No pros
  • Cheap flight
  • Flight attendants are always very nice
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Horrible customer service
  • Unprofessional organization
  • Refuse to refund
  • Poor customer service
  • Customer relations
  • Delay after delay

Spirit Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet...

5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

Spirit Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Flying out of Portland to Las Vegas..carry on for free...agent punched in $45 extra when my back was turned because hand...

1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

Spirit Airlines and American Airlines Latest Reviews

Recent published reviews

The customer service said their system is down

Read all 609 reviews

I dont have 26 minutes to wait at this time

Read all 782 reviews

Spirit Airlines and American Airlines Products and Services

Most reviewed product and services
  • Spirit Airlines Flight (242 reviews)
  • Spirit Airlines Flight Booking (45 reviews)
  • Spirit Airlines Customer Care (41 reviews)
  • American Airlines Flight (269 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)