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  • 2 ISSUES RESOLVED
  • 581 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Miles 2
  • Service afforded me in first class 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service15
  • Customer relations10
  • Delay after delay7
  • No respect for passengers6
  • Rude attendant6
Delete
  • 1 ISSUES RESOLVED
  • 353 TOTAL REVIEWS
  • $77.3K CLAIMED LOSSES
  • $942 AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Baggage policy 9
  • Bags fly free 6
  • Flight destinations 5
  • Low price 5
  • All my dealings with southwest 4

Customers don't like

  • Poor customer service5
  • Rude flight attendant5
  • Policy4
  • Money for value3
  • Reward policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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