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  • 2 ISSUES RESOLVED
  • 600 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Pricing and available flights 3
  • Service afforded me in first class 2
  • Miles 2

Customers don't like

  • Poor customer service35
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
Delete
  • 2 ISSUES RESOLVED
  • 379 TOTAL REVIEWS
  • $80K CLAIMED LOSSES
  • $899 AVERAGE LOSS
2.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Baggage policy 9
  • Low price 6
  • Bags fly free 6
  • Flight destinations 5
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Unwilling to work with customer3
  • Unprofessional employees3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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