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  • 2 ISSUES RESOLVED
  • 587 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Service afforded me in first class 2
  • Pricing and available flights 2
  • Miles 2

Customers don't like

  • Poor customer service15
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • No respect for passengers6
Delete
  • 0 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $27.5K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Not pleasant 1

Customers don't like

  • Unprofessional behavior of staff5
  • Pathetic services3
  • Inefficiency2
  • Disregarded to passenger rights2
  • Where is customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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