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  • 2 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Worst 3
  • Pricing and available flights 2
  • Service afforded me in first class 2

Customers don't like

  • Poor customer service26
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9
Delete
  • 1 ISSUES RESOLVED
  • 29 TOTAL REVIEWS
  • $9K CLAIMED LOSSES
  • $500 AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Getting off the return flight 1

Customers don't like

  • Its the worst airlines to travel3
  • Being treated like cattle2
  • Booking cancellation2
  • Refund of erroneous debit2
  • Being delayed 24 hours1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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