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  • 2 ISSUES RESOLVED
  • 547 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Worst 3
  • Pricing and available flights 2
  • Service afforded me in first class 2

Customers don't like

  • Customer relations23
  • Poor customer service22
  • Delay after delay13
  • Rude attendant9
  • Treatment and delays8
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Metra

Transport
  • 1 ISSUES RESOLVED
  • 191 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $73 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Seats are comfortable 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Conductors did not announce stops when pa was not functioning2
  • Price keeps going up but no service improvements2
  • That the trains break down too much2
  • Utter lack of meaningful communication related to delays2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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