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  • 2 ISSUES RESOLVED
  • 600 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Pricing and available flights 3
  • Service afforded me in first class 2
  • Miles 2

Customers don't like

  • Poor customer service35
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
Delete
  • 4 ISSUES RESOLVED
  • 567 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Low fares 6
  • Flight attendant 5
  • It till new owner came 4
  • Airport location 4
  • Getting off the plane 3

Customers don't like

  • Unacceptable customer service14
  • Customer service12
  • Baggage fees7
  • Paying to change flights6
  • Useless employees4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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