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  • 2 ISSUES RESOLVED
  • 641 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Pricing and available flights 3
  • Miles 2
  • Using miles 1

Customers don't like

  • Poor customer service34
  • Customer relations10
  • Delay after delay8
  • Rude attendant6
  • Agents not telling truth6
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Edreams

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 174 COMPANY RESPONSES
  • 224 TOTAL REVIEWS
  • $80.9K CLAIMED LOSSES
  • $793 AVERAGE LOSS
2.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Unprofessional 5
  • Pathetic 5
  • Product 3
  • Flight and hotel 2
  • Cheap fare 2

Customers don't like

  • Customer service33
  • Wrong booking information6
  • Steal money from you6
  • No refund policy6
  • Inaccuracies and phone charges5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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