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  • 2 ISSUES RESOLVED
  • 592 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Pricing and available flights 3
  • Service afforded me in first class 2
  • Miles 2

Customers don't like

  • Poor customer service15
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • No respect for passengers6
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Edreams

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 168 COMPANY RESPONSES
  • 210 TOTAL REVIEWS
  • $78.9K CLAIMED LOSSES
  • $797 AVERAGE LOSS
2.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Unprofessional 5
  • Pathetic 5
  • Product 3
  • Flight and hotel 2
  • Cheap fare 2

Customers don't like

  • Customer service15
  • Wrong booking information6
  • Steal money from you5
  • No refund policy5
  • Inaccuracies and phone charges5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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