PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
American Airlines

Delta Airlines and American Airlines Overview

Total reviews 1141 900
Company responses 0 0
Issues resolved 8 3

Delta Airlines and American Airlines Consumer Ratings

Rank
71 out of 450 in Transport category
119 out of 450 in Transport category
Customer service
53 in category
79 in category
Exchange, Refund and Cancellation Policy
47 in category
85 in category
Level of Comfort
39 in category
98 in category
Website
57 in category
56 in category

Delta Airlines and American Airlines Rating Details

Customer service
1.6 (278 reviews)
1.3 (324 reviews)
Reviewer's quote

...Bad Customer Service..

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...We spent hours on the phone with customer service only for them to not help. Marco claimed to be a supervisor but was extremely rude and started yelling and screaming when asked to explain their policy. I gave 1 star because I had to give a star but American air isnt worth the one star...

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Exchange, Refund and Cancellation Policy
1.7 (231 reviews)
1.3 (251 reviews)
Reviewer's quote

Refund was issued upon request..

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They also told me that I would receive a monetary refund because they cancelled the flight and could NOT re-book it. However, my refund was just denied and the explanation given was that my flight was rescheduled and not cancelled. This is not true as Flight 1214 was cancelled! I am owed a monetary...

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Level of Comfort
2.2 (228 reviews)
1.7 (255 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

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Website
2.2 (222 reviews)
2.2 (243 reviews)
Reviewer's quote

...le and to be honest worthy of an investigation! I have almost $7000 in airline tix that were just cancelled that I need to try and rebook! I try to go on your website and it says it can't find my reservation or any indication that I ever tried to book a trip at all!! and that is using the Tix number, Reservation Number, and my Credit Card number!! I don't care that there is a Corona Virus pandemic going on! you have what 80,000 employees and I cant get thru to one of them in a week!! Delta management should be ashamed of themselves and the way they ...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Delta Airlines and American Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Unwillingness to help
  • Poor customer service
  • Customer relations
  • Delay after delay

Delta Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Delta Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Delta Airlines and American Airlines Latest Reviews

Recent published reviews
No votes

I Denis Karanja Ngugi wish to apply for airline cabin crew / flight attendant in your airline. Have a certificate in IAT...

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No votes

GREAT EXPERIENCE WITH VICKIE FROM CUSTOMER SERVICE AT A.A.

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1

Was not notified of cancelled flight As part of my ticket by air Baltic from Riga Latvia to Amsterdam for flight back to...

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No votes

I paid double to fly home due to the passing of my mother I was just hoping AA would understand that consumers have...

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Delta Airlines and American Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (349 reviews)
  • Delta Airlines Flight Booking (82 reviews)
  • Delta Airlines Flight Attendant (62 reviews)
  • American Airlines Flight (289 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • American Airlines Baggage Policy (61 reviews)