PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Delta Airlines and American Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Delta Airlines
American Airlines

Delta Airlines and American Airlines Overview

Total reviews
1024
852
Company responses
0
0
Issues resolved
6
3

Delta Airlines and American Airlines Consumer Ratings

Rank
77 out of 430 in Transport category
91 out of 430 in Transport category
Customer service
42 in category
61 in category
Level of Comfort
38 in category
77 in category
Website
48 in category
46 in category
Exchange, Refund and Cancellation Policy
42 in category
65 in category

Delta Airlines and American Airlines Rating Details

Customer service
1.5 (236 reviews)
1.3 (303 reviews)
Reviewer's quote

No one picked up In customer service and then a nine hr wait time to talk to someone not cool..

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Sent email to Aadvantage customer service with all details. They credited my card with all baggage refunds..

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Level of Comfort
2.1 (190 reviews)
1.7 (238 reviews)
Reviewer's quote

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

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Website
2.2 (186 reviews)
2.2 (228 reviews)
Reviewer's quote

I was told by the delta website that, given the outbreak, they were giving refunds and waiving cancellation fees, which is the reasonable thing to do. This was a lie. Things got bad when they informed me my flight was not eligible for refund but could potentially be eligible for e-credit for future...

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Because your website was not easily managed, she agreed to pay the extra 35$ to just have them process the ticket. It took 2 women 49 minutes ( I kept the time) to manage this transaction where we had to go take money out of an ATM because your system would not take her card. We had to buy a...

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Exchange, Refund and Cancellation Policy
1.6 (183 reviews)
1.3 (237 reviews)
Reviewer's quote

...I want a refund. I bought the insurance in addition to being within the dates for Covid cancellation. I can’t believe how hard this has been...

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I want a refund I dont except to travel no time soon..

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Delta Airlines and American Airlines Pros and Cons

Pros
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
Cons
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility
  • Poor customer service
  • Customer relations
  • Delay after delay

Delta Airlines and American Airlines Most Positive Reviews

Top rated reviews
5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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Delta Airlines and American Airlines Most Critical Reviews

Lowest rated reviews
1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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Delta Airlines and American Airlines Latest Reviews

Recent published reviews
No votes

To Delta Airline : My problem is - I cancelled ticket, but didn’t refund my money . I had canceled my ticket from Delta...

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1

I took a flight to Columbus Ohio for my grandmothers funeral and I was removed from my return flight for respectfully...

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No votes

Good Day
Mar 03 2020 I purchased through TD for expedia 2 return tickets from yyt St.John's NL to orf Norfolk Va.
Itinerar...

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1.3

They cha ged my flight with no notice Yet when I added one more xay they charged me 50 then when i complained they gave...

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Delta Airlines and American Airlines Products and Services

Most reviewed product and services
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (95 reviews)
  • Delta Airlines Flight Booking (79 reviews)
  • American Airlines Flight (277 reviews)
  • American Airlines Customer Care (94 reviews)
  • American Airlines Flight Attendant (62 reviews)