PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Airlines
Delta Airlines

American Airlines and Delta Airlines Overview

Total reviews
758
915
Company responses
0
0
Issues resolved
2
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 157 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Delta Airlines customer support team than with American Airlines customer service.

American Airlines and Delta Airlines Consumer Ratings

Rank
82 out of 620 in Transport category
62 out of 620 in Transport category
Customer service
60 in category
42 in category
Staff
61 in category
44 in category
Level of Comfort
72 in category
50 in category

According to consumer ratings and reviews, Delta Airlines ranks 20 points higher in the Transport category than American Airlines. People gave American Airlines 1.2 stars for Customer service criterion in Transport category and it is 131 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than American Airlines. Regarding Level of Comfort criterion, consumers gave American Airlines 1.6 stars and it is 62% greater than other in category. Delta Airlines however was rated 2 stars and it is 74% greater than other in category.

American Airlines and Delta Airlines Rating Details

Customer service
1.2 (277 reviews)
1.4 (201 reviews)
Reviewer's quote

...You should improve your customer services. No, I'm not rude with them or talk to them in a mean way. I just look at them straight the eyes in silence when they are acting like..

Hughey

...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...

Aza B
Staff
1.6 (240 reviews)
1.8 (178 reviews)
Reviewer's quote

...I asked the supervisor why they couldn’t send staff to help when a flight is cancelled. He said they were busy working on another flight. They were not busy...

Charlotte H

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC
Level of Comfort
1.6 (220 reviews)
2 (168 reviews)
Reviewer's quote

Why do you allow fight attedants get drunk within hours of going on duty...take selfies of themselves hanging out the window where the pilots are..lying in the overhead storage..put on snapchat and facebook that they hate passengers

PissedConsumer1677392

That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...

Nobuhito M

American Airlines and Delta Airlines Pros and Cons

Pros
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Poor customer service
  • Customer relations
  • Delay after delay
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

American Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

American Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

American Airlines and Delta Airlines Latest Reviews

Recent published reviews

I paid for an airline ticket for my sister but was not sure how she spelled her middle name. I called to find out what...

Read all 758 reviews

My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...

Read all 915 reviews

American Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • American Airlines Flight (267 reviews)
  • American Airlines Customer Care (80 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (75 reviews)
  • Delta Airlines Flight Booking (73 reviews)