American Airlines vs Delta Airlines
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about American Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
American Airlines and Delta Airlines Overview
Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 915 reviews. It is 157 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Delta Airlines customer support team than with American Airlines customer service.
American Airlines and Delta Airlines Consumer Ratings
Rank
82
out of 620 in Transport category
62
out of 620 in Transport category
Customer service
60
in category
42
in category
Staff
61
in category
44
in category
Level of Comfort
72
in category
50
in category
According to consumer ratings and reviews, Delta Airlines ranks 20 points higher in the Transport category than American Airlines.
People gave American Airlines 1.2 stars for Customer service criterion in Transport category and it is 131 points higher than the worst rated brand in this category.
At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Delta Airlines has a higher rating than American Airlines.
Regarding Level of Comfort criterion, consumers gave American Airlines 1.6 stars and it is 62% greater than other in category.
Delta Airlines however was rated 2 stars and it is 74% greater than other in category.
American Airlines and Delta Airlines Rating Details
Reviewer's quote
...You should improve your customer services. No, I'm not rude with them or talk to them in a mean way. I just look at them straight the eyes in silence when they are acting like..
Hughey
...the tickets saving about 100 bucks but was treated like this was a buddy pass instead of an earned skymiles pass for being a dedicated frequent flyer miles customer. If I would have changed my dates, I could have beat the price all together. It seemed as though they were acting like I was receiving a freebie instead of an earned...
Aza B
Reviewer's quote
...I asked the supervisor why they couldn’t send staff to help when a flight is cancelled. He said they were busy working on another flight. They were not busy...
Charlotte H
...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...
SQC
Reviewer's quote
Why do you allow fight attedants get drunk within hours of going on duty...take selfies of themselves hanging out the window where the pilots are..lying in the overhead storage..put on snapchat and facebook that they hate passengers
PissedConsumer1677392
That’s when the customer service got me to a new level of pissed-off. They told us to go to the service desk and pointed in some general direction but seemed mostly uninterested in helping us (including some folks that were in the same situation as us). Not much option was given with the outgoing...
Nobuhito M
American Airlines and Delta Airlines Pros and Cons
Pros
- Finally getting home
- Worse customer service at any level
- Pricing and available flights
- I survived the flight
- Flight attendants on flight were good
- Flight schedule
Cons
- Poor customer service
- Customer relations
- Delay after delay
- Bad customer service
- Worst customer service on any airline i have ever flown on
- Lack of taking responsibility
American Airlines and Delta Airlines Most Positive Reviews
Top rated reviews
I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...
I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...
American Airlines and Delta Airlines Most Critical Reviews
Lowest rated reviews
American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...
Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...
American Airlines and Delta Airlines Latest Reviews
Recent published reviews
I paid for an airline ticket for my sister but was not sure how she spelled her middle name. I called to find out what...
Read all 758 reviews
My flight DL 3287 to New York is delayed to 6.41pm
This will affect my time of arrival at New York and might miss my flig...
Read all 915 reviews
American Airlines and Delta Airlines Products and Services
Most reviewed product and services
-
American Airlines Flight
(267 reviews)
-
American Airlines Customer Care
(80 reviews)
-
American Airlines Flight Attendant
(62 reviews)
-
Delta Airlines Flight
(346 reviews)
-
Delta Airlines Customer Care
(75 reviews)
-
Delta Airlines Flight Booking
(73 reviews)
How would you compare American Airlines vs Delta Airlines?
*** holes American Airlines
The worse every vacation in human history
I'm first left Toronto end of this February via. Dallas ending in Leon Mexico
Arrived Dallas learning I was booked to Monterey don't even know where it is.
May France
I remember the booking agent saying over m over Monterey , I said no idiots Lion
Went on for *** weeks Finally I gave up thinking that most be the names airport , lIke KFC etc Had to buy new flights $650 plus 150 hotel. And was kidnapped Booking agent ONE TRAVEL, WONT GIVE ME MONEY BACK a d won't let me listen to recorded phone calls , Don't speak English english The. Way back fr JIM to Toronto reused entry on flights 3 times by TBA , had no were to stay got frost bighg, of policeman took me too the hospital .
They wreaked mackbook, cell, hospital costs etc More then 8000 US. Now one at AA now what to do, they don't care until media does Can any one help me Please I'm never returning to the Stats Chris Desjardins 416 244 6712