PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Airlines
Delta Airlines

American Airlines and Delta Airlines Overview

Total reviews 914 1187
Company responses 0 0
Issues resolved 3 9

American Airlines and Delta Airlines Consumer Ratings

Rank
119 out of 432 in Transport category
75 out of 432 in Transport category
Customer service
82 in category
51 in category
Level of Comfort
99 in category
41 in category
Exchange, Refund and Cancellation Policy
82 in category
46 in category
Product or Service Quality
78 in category
57 in category

American Airlines and Delta Airlines Rating Details

Customer service
1.3 (329 reviews)
1.6 (285 reviews)
Reviewer's quote

I called over two weeks ago about a reimbursement your customer service department said I would be reimbursed I'm checking the status I haven't seen a reimbursement to my bank..

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The customer service agent was beyond helpful, quick and understandable. I didnt have to repeat anything. Wonderful experience...

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Level of Comfort
1.7 (257 reviews)
2.2 (231 reviews)
Reviewer's quote

...For a nation that is known for conducting itself with a level of excellence this was far from it. After the flight I went to Chick-fill-a to see what the fuss was about and the service was amazing. From a fast food restaurant its amazing how far a smile and please and thank you goes...

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...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

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Exchange, Refund and Cancellation Policy
1.3 (254 reviews)
1.7 (233 reviews)
Reviewer's quote

...I need a refund..

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...I am facing trouble getting a refund from DELTA. I had booked a Ticket from DELTA website. My husband is a Platinum member and this airline was our preferred choice but now rethinking it all...

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Product or Service Quality
1.5 (248 reviews)
1.8 (215 reviews)
Reviewer's quote

...We spent hours on the phone with customer service only for them to not help. Marco claimed to be a supervisor but was extremely rude and started yelling and screaming when asked to explain their policy. I gave 1 star because I had to give a star but American air isnt worth the one star...

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Unresponsive customer service. Call backs, are not occuring..

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American Airlines and Delta Airlines Pros and Cons

Pros
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
  • I survived the flight
  • Flight attendants on flight were good
  • Previous great service
Cons
  • Poor customer service
  • Customer relations
  • Delay after delay
  • Bad customer service
  • Unwillingness to help
  • Worst customer service on any airline i have ever flown on

American Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

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5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

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5

I flew from dfw airport with one stop in phoniex Arizona and then on to santa Barbara. When i arrived in santa barbara...

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5

I called the customer service number 7 hours ago to get information on my delayed flight and was to get a call back in...

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American Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

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1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

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1

Toronto-Chicago-Portland was my original itinerary. 1st flight was delayed and many of us missed connecting flights. My...

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1

Was shocked not to admitted to The Delta Sky Club with a Domestic full fare ticket. Their policy is only for...

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American Airlines and Delta Airlines Latest Reviews

Recent published reviews
No votes

Please call me 510-383-****
To speak to a supervisor

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4

UrI have notice quite a bit no beverage/snack services offered in 1st class.. Im not sure why we arent offered an adult...

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No votes

I filled my passport info and need to confirm thats already on files!

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1

Refused to allowed me to fly, because they insisted the Passenger Health form from MOROCCO needed to have the Admission...

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American Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • American Airlines Flight (293 reviews)
  • American Airlines Baggage Policy (63 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • Delta Airlines Flight (352 reviews)
  • Delta Airlines Flight Booking (86 reviews)
  • Delta Airlines Flight Attendant (63 reviews)