PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Airlines and Delta Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Airlines
Delta Airlines

American Airlines and Delta Airlines Overview

Total reviews
782
927
Company responses
0
0
Issues resolved
2
5

Delta Airlines was first mentioned on PissedConsumer on Nov 6, 2007 and since then this brand received 927 reviews. It is 145 reviews more than American Airlines received since Dec 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Delta Airlines customer support team than with American Airlines customer service.

American Airlines and Delta Airlines Consumer Ratings

Rank
86 out of 572 in Transport category
65 out of 572 in Transport category
Customer service
58 in category
43 in category
Staff
62 in category
43 in category
Level of Comfort
72 in category
38 in category

According to consumer ratings and reviews, Delta Airlines ranks 21 points higher in the Transport category than American Airlines. People gave American Airlines 1.3 stars for Customer service criterion in Transport category and it is 134 points higher than the worst rated brand in this category. At the same time, Delta Airlines was rated 1.4 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Delta Airlines has a higher rating than American Airlines. Regarding Level of Comfort criterion, consumers gave American Airlines 1.7 stars and it is 63% greater than other in category. Delta Airlines however was rated 2 stars and it is 80% greater than other in category.

American Airlines and Delta Airlines Rating Details

Customer service
1.3 (281 reviews)
1.4 (204 reviews)
Reviewer's quote

Needless to say I called customer service when I arrived at the hotel to find out a what to do with my lift receipt and secondly yo see if I could get on any earlier flight. I was not getting any where with the agent so I respectfully asked to speak to a supervisor who promptly told me that there...

Nadine r

Worst customer service in decades, a total insult to public due to the enormous wait times. The robot skips waiting queues, tells you that someone will call you back in the given time, but it does not happen. I could not talk to anybody at Delta Reservations for weeks, regardless of time or day...

Lucian N
Staff
1.6 (244 reviews)
1.8 (181 reviews)
Reviewer's quote

...I would send your staff there to learn how to serve. Kind Regards Jack Chetwood..

Escher

...*- Your staff doesn’t know how to handle people with different languages. While wait for the heavy man to help us, there was a french girl there trying to connect to her flight but no translators. *- Your staff issues wrong tickets...

SQC
Level of Comfort
1.7 (224 reviews)
2 (171 reviews)
Reviewer's quote

...Airline compromised my Girlfriends and my safety and comfort to seat an obese person halfway into the seat i purchased. Their response was basically suck it up we have to make a buck at your inconvenience..

PissedConsumer1309249

...Terrible level of comfort and Service. An old 737 with old style business class seats (Contrast that with our American flight from MIA to St. Lucia on 4/16 that had lie flat seats)...

PissedConsumer625914

American Airlines and Delta Airlines Pros and Cons

Pros
  • Finally getting home
  • Worse customer service at any level
  • Pricing and available flights
  • I survived the flight
  • Flight attendants on flight were good
  • Flight schedule
Cons
  • Poor customer service
  • Customer relations
  • Delay after delay
  • Bad customer service
  • Worst customer service on any airline i have ever flown on
  • Lack of taking responsibility

American Airlines and Delta Airlines Most Positive Reviews

Top rated reviews
5

I boarded an American Airlines Embaer (small) aircraft. I am over six feet tall, and my knees were digging in to the s...

5

I had one of the best experiences on flight number 1128 on November 4, 2015..the two stewardess in question were Laura...

American Airlines and Delta Airlines Most Critical Reviews

Lowest rated reviews
1

American Airlines wanted $200 + $150 = $350 to change a flight that was rescheduled twice by them (American Airlines) to...

1

Hi, I want to raise a complaint about my flight with Delta Airlines. As I was seating in seat 2A, I wanted to go to the...

American Airlines and Delta Airlines Latest Reviews

Recent published reviews

I dont have 26 minutes to wait at this time

Read all 782 reviews
3

TSA stole our pasta right out of our check luggage. We forgot one bag at the airport which day then opened up and stole...

Read all 927 reviews

American Airlines and Delta Airlines Products and Services

Most reviewed product and services
  • American Airlines Flight (269 reviews)
  • American Airlines Customer Care (84 reviews)
  • American Airlines Flight Attendant (62 reviews)
  • Delta Airlines Flight (346 reviews)
  • Delta Airlines Customer Care (76 reviews)
  • Delta Airlines Flight Booking (75 reviews)