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  • 2 ISSUES RESOLVED
  • 593 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Pricing and available flights 3
  • Service afforded me in first class 2
  • Miles 2

Customers don't like

  • Poor customer service15
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
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Delta Airlines

Transport
  • 1 ISSUES RESOLVED
  • 800 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • I survived the flight 6
  • Flight schedule 4
  • Flight attendants on flight were good 3
  • Price 2
  • Trrible on line or phone customer service 1

Customers don't like

  • Bad customer service10
  • Lack of taking responsibility4
  • Worst baggage support2
  • Treatment of uncaring staff2
  • Slow awkward service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1348998

*** holes American Airlines

The worse every vacation in human history

I'm first left Toronto end of this February via.Dallas ending in Leon Mexico

Arrived Dallas learning I was booked to Monterey don't even know where it is.

May France

I remember the booking agent saying over m over Monterey , I said no idiots Lion

Went on for *** weeks Finally I gave up thinking that most be the names airport , lIke KFC etc Had to buy new flights $650 plus 150 hotel. And was kidnapped Booking agent ONE TRAVEL, WONT GIVE ME MONEY BACK a d won't let me listen to recorded phone calls , Don't speak English english The. Way back fr JIM to Toronto reused entry on flights 3 times by TBA , had no were to stay got frost bighg, of policeman took me too the hospital .

They wreaked mackbook, cell, hospital costs etc More then 8000 US.Now one at AA now what to do, they don't care until media does Can any one help me Please I'm never returning to the Stats Chris Desjardins 416 244 6712