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  • 2 ISSUES RESOLVED
  • 627 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Finally getting home 7
  • Worse customer service at any level 3
  • Pricing and available flights 3
  • Miles 2
  • Using miles 1

Customers don't like

  • Poor customer service34
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
Delete
  • 0 ISSUES RESOLVED
  • 29 TOTAL REVIEWS
  • $10K CLAIMED LOSSES
  • $837 AVERAGE LOSS
1.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Cheap airfare 3
  • Pilots and cabin attendants 2
  • Food 1

Customers don't like

  • Customer service4
  • No apology or compensation2
  • Harassment and abuse2
  • Discrimination and fake policies2
  • Some airport staff counters are not friendly1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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