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  • 2 ISSUES RESOLVED
  • 563 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Miles 2
  • Service afforded me in first class 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service13
  • Customer relations10
  • Delay after delay7
  • No respect for passengers6
  • Rude attendant6
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Cheapoair

Travel Agencies
  • 2 ISSUES RESOLVED
  • 1124 TOTAL REVIEWS
  • $440K CLAIMED LOSSES
  • $968 AVERAGE LOSS
1.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Cheaper price 10
  • Idea of cheap travel 8
  • How easy the website was to use 4
  • Price 4
  • Reasonable price they lure you into their snatchcave 3

Customers don't like

  • Poor customer service22
  • Outsourced call center12
  • Unhelpful phone center11
  • Inconsistent charges8
  • Poor phone customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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