American Airlines vs Cheapfareguru

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  • 2 ISSUES RESOLVED
  • 535 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Worst 3
  • Miles 2
  • Pricing and available flights 2

Customers don't like

  • Poor customer service25
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9

Products by American Airlines

No items

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Cheapfareguru

Travel Agencies
Has verified representatives
  • 0 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.2
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations

No items

Customers don't like

  • False advertising for 24-7 service and poor customer service2
  • Entire experience1
  • Entire experience cheap was too good to be true1
  • For poor service and response1
  • Poor and unreliable customer service and reliability1

Products by Cheapfareguru

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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