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  • 2 ISSUES RESOLVED
  • 627 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 3
  • Pricing and available flights 3
  • Miles 2
  • Using miles 1

Customers don't like

  • Poor customer service34
  • Customer relations10
  • Delay after delay7
  • Rude attendant6
  • Agents not telling truth6
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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 207 COMPANY RESPONSES
  • 315 TOTAL REVIEWS

Not enough votes to show an average rating

Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Prices 5
  • Price 3
  • What i was promised 1
  • Vacation spots 1
  • Services 1

Customers don't like

  • Poor customer service17
  • Shady4
  • Put on long hold3
  • No refund3
  • I do not like book vip and will never use it g3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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