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  • 2 ISSUES RESOLVED
  • 557 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Finally getting home 7
  • Worse customer service at any level 4
  • Worst 3
  • Pricing and available flights 2
  • Service afforded me in first class 2

Customers don't like

  • Poor customer service26
  • Customer relations24
  • Delay after delay13
  • Lack of help resolving issues10
  • Rude attendant9
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Bookvip

Travel Agencies
Has verified representatives
  • 5 ISSUES RESOLVED
  • 179 COMPANY RESPONSES
  • 259 TOTAL REVIEWS
3.5
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Number of Destinations
  • Prices 5
  • Price 3
  • Services 1
  • What i was promised 1
  • Vacation spots 1

Customers don't like

  • Poor customer service18
  • Having my reservation cancelled10
  • Shady8
  • No refund7
  • Illegal practices6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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