PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ameren and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ameren
Direct Energy

Ameren and Direct Energy Overview

Total reviews 225 731
Company responses 0 672
Issues resolved 0 5

Ameren and Direct Energy Consumer Ratings

Rank
181 out of 783 in Utility category
45 out of 783 in Utility category
Customer service
136 in category
130 in category
Website
141 in category
173 in category
Product or Service Quality
117 in category
122 in category
Price Affordability
156 in category
149 in category

Ameren and Direct Energy Rating Details

Customer service
1.2 (128 reviews)
1.2 (210 reviews)
Reviewer's quote

...*** them!!! Customer service super rude!!..

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...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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Website
1.6 (116 reviews)
1.4 (159 reviews)
Reviewer's quote

If I couldn't get the website to START service, is it likely that 1) the website did manage to STOP service, AND 2) that when I spoke with customer service regarding the START service, I spoke with them regarding the STOP service? "Todd" also gave me to understand that NO ONE in Ameren would have...

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...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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Product or Service Quality
1.5 (114 reviews)
1.4 (168 reviews)
Reviewer's quote

Horrible service try burying the lines or build a better infrastructure. Your service has been horrible in summer spring fall winter. It can be a beautiful day no wind 75 degrees and power goes out...

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Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Price Affordability
1.2 (113 reviews)
1.3 (165 reviews)
Reviewer's quote

I received a collection notice in the mail for a residence I live in over a year ago. I wasn't aware I owed them anything. I wrote them and told them it's been a year since I moved and that I found out by a collection letter in the mail? They claim they sent a notice twice, but didn't have my...

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I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

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Ameren and Direct Energy Pros and Cons

Pros
  • Too expensive
  • Reliablilty of power
  • Hearing the name gives me nightmares
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Ameren
  • Customer service
  • Billing issues
  • Customer service
  • False promises and run-around
  • Variable price scam

Ameren and Direct Energy Most Positive Reviews

Top rated reviews
4.3

Horrible service try burying the lines or build a better infrastructure. Your service has been horrible in summer...

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5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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3.7

They turned off my service on the 2nd two days after I told them I would pay them on the 4th. I have a 5month old....

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5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Ameren and Direct Energy Most Critical Reviews

Lowest rated reviews
1

Ameren is a ripoff company.
I have a second home which im only there a couple times a year. I recieve a monthly bill for...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

I bought some property,in rual Washington CO .Ameren bid 85k construction cost for me to pay. UP FRONT.They will...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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Ameren and Direct Energy Latest Reviews

Recent published reviews
1

I received a collection notice in the mail for a residence I live in over a year ago. I wasn't aware I owed them...

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No votes

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep...

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1

Ameren will not come out to repair a downed line across my back yard!
This is a line which Ameren came out and replaced a...

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No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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Ameren and Direct Energy Products and Services

Most reviewed product and services
  • Ameren Residential Electricity Supply (43 reviews)
  • Ameren Electricity Supply (39 reviews)
  • Ameren Customer Care (22 reviews)
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)