PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ameren and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ameren
Amerigas

Ameren and Amerigas Overview

Total reviews 224 1415
Company responses 0 0
Issues resolved 0 7

Ameren and Amerigas Consumer Ratings

Rank
164 out of 783 in Utility category
143 out of 783 in Utility category
Customer service
139 in category
104 in category
Website
145 in category
117 in category
Product or Service Quality
120 in category
87 in category
Price Affordability
160 in category
144 in category

Ameren and Amerigas Rating Details

Customer service
1.2 (128 reviews)
1.3 (358 reviews)
Reviewer's quote

...*** them!!! Customer service super rude!!..

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I do however find it ironic that every time you call, before that annoying broken music, they state, "Thank you for calling Amerigas, where safety and CUSTOMER SERVICE ARE OUR HIGHEST PRIORITY" I guess my only recourse is to seek another company for my propane needs, file a BBB complaint, and warn...

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Website
1.6 (116 reviews)
1.9 (275 reviews)
Reviewer's quote

If I couldn't get the website to START service, is it likely that 1) the website did manage to STOP service, AND 2) that when I spoke with customer service regarding the START service, I spoke with them regarding the STOP service? "Todd" also gave me to understand that NO ONE in Ameren would have...

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I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know...

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Product or Service Quality
1.5 (114 reviews)
1.7 (285 reviews)
Reviewer's quote

Horrible service try burying the lines or build a better infrastructure. Your service has been horrible in summer spring fall winter. It can be a beautiful day no wind 75 degrees and power goes out...

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They took advantage of an older widow and their customer service is awful. The office agent said I was complaining so they would charge me less! Can you imagine the insult! I contacted the State Attorney's office but they couldn't help me because it is one word against the other. This is an...

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Price Affordability
1.2 (113 reviews)
1.4 (302 reviews)
Reviewer's quote

Ameren will not come out to repair a downed line across my back yard!This is a line which Ameren came out and replaced a few years ago, along with my neighbors'. I complained before because it was hanging low off my home, going across my yard, onto the pole, No one fixed it. Now it has fallen,...

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If you cancel your tank rental (because they rape you in price and fees) and you still have propane in the tank they charge you $150 for taking the tank and extra propane plus they keep the propane and don't refund you the balance. This is propane you already paid for and now they literally steal...

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Ameren and Amerigas Pros and Cons

Pros
  • Too expensive
  • Reliablilty of power
  • Hearing the name gives me nightmares
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Ameren
  • Customer service
  • Billing issues
  • Customer service
  • Price gouging
  • Customer service and price gouging

Ameren and Amerigas Most Positive Reviews

Top rated reviews
4.3

Horrible service try burying the lines or build a better infrastructure. Your service has been horrible in summer...

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5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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3.7

They turned off my service on the 2nd two days after I told them I would pay them on the 4th. I have a 5month old....

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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Ameren and Amerigas Most Critical Reviews

Lowest rated reviews
1

Ameren is a ripoff company.
I have a second home which im only there a couple times a year. I recieve a monthly bill for...

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1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

I bought some property,in rual Washington CO .Ameren bid 85k construction cost for me to pay. UP FRONT.They will...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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Ameren and Amerigas Latest Reviews

Recent published reviews
1

Ameren will not come out to repair a downed line across my back yard!
This is a line which Ameren came out and replaced a...

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No votes

After months of waiting and numerous calls, our propane tank still has not been removed!

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1

We have more power outages than anyone else. The wind blows we lose power, it sprinkles we lose power. Plus when this...

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No votes

This is about a service issue issue, a billing issue, and most of all a customer service issue. I have spoken to about...

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Ameren and Amerigas Products and Services

Most reviewed product and services
  • Ameren Residential Electricity Supply (43 reviews)
  • Ameren Electricity Supply (39 reviews)
  • Ameren Customer Care (21 reviews)
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Customer Care (130 reviews)
  • Amerigas Account (78 reviews)