PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amc Theatres and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amc Theatres
Steak N Shake

Amc Theatres and Steak N Shake Overview

Total reviews
598
3465
Company responses
0
0
Issues resolved
4
4

Amc Theatres and Steak N Shake Consumer Ratings

Rank
13 out of 182 in Cinemas and Theaters category
138 out of 2617 in Cafes, Restaurants and Bars category
Customer service
9 in category
148 in category
Product or Service Quality
12 in category
137 in category
Website
12 in category
124 in category
Price Affordability
12 in category
58 in category

Amc Theatres and Steak N Shake Rating Details

Customer service
1.6 (304 reviews)
1.6 (1694 reviews)
Reviewer's quote

...How can there be an expiration on something you pay for??? Would like it reactivated! 6006496615007609370 $25 Receipt is faded and unreadable Worst customer service Ive ever experienced..

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I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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Product or Service Quality
1.8 (251 reviews)
1.8 (1371 reviews)
Reviewer's quote

I wanted some help in resolving that issue, but when I looked for a way to contact customer service on your site I could only find FAQs and request a refund. Nowhere on the AMC site is there a phone number, an email, or a chat to help resolve any issues. That in itself is lousy customer service, I...

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Offered suggestion to use precooked patties at busy times to speed service. Just warm up and serve. Works elsewhere...

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Website
2.2 (251 reviews)
2.5 (1313 reviews)
Reviewer's quote

...They said I had to buy ticket on their website. Your ad doesn’t state that..

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...They (DoorDash) warned us via website. So that is ok. But when the dasher called and told us the manager stated they whip cream has a evaporated because it sat there to long and he was not going to add more whip cream...

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Price Affordability
2.1 (249 reviews)
3.2 (1438 reviews)
Reviewer's quote

...The fact stands I was thinking one price and slapped with anothef without being told before. DECEPTION. So for the most part the management at the Great Falls AMC theater arn't very kind or helpful to the costumers...

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Amc Theatres and Steak N Shake Pros and Cons

Pros
  • Location
  • Never had a problem before
  • Movie screens and sound
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Poor service
  • Management and employees
  • Customer service
  • Service
  • Incorrect order

Amc Theatres and Steak N Shake Most Positive Reviews

Top rated reviews
5

We are older adults and my disabled husband and I were singled out. Amc employee was inappropriate as he demanded...

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

The employs were bad they did not have any respect for me and others I did not feel respected

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Amc Theatres and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Had a similar issue in AMC movies on powder mill road in Beltsville, unlike yours my encounter was with the manager, ...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

me and my girlfriend went to watch the avengers it was so uncomfortable I was standing for one and a half hour just to...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Amc Theatres and Steak N Shake Latest Reviews

Recent published reviews
No votes

Charged 1.00 for amc on demand

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No votes

Not wearing masks at Steak N Shake on Schillinger in Mobile, AL

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No votes

Thought AMC was free On Demand. They charged money to my CC acct. Want a refund and taken off my CC.

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1

I worked at the location in downers grove for about 3 months. thats all i could take of my boss. he violated multiple...

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Amc Theatres and Steak N Shake Products and Services

Most reviewed product and services
  • Amc Theatres Customer Care (111 reviews)
  • Amc Theatres Manager (72 reviews)
  • Amc Theatres Sanitary Conditions (50 reviews)
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)