Regal Cinemas vs Amc Theatres
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Regal Cinemas
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 550 TOTAL REVIEWS
Rank
8 out of 235
in Cinemas and Theaters category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS520
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SUCCESSFUL78%
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AVG CALL DURATION03:40
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ISSUES RESOLVED14%
Top Products and Services
Amc Theatres
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Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 445 TOTAL REVIEWS
Rank
83 out of 1259
in Entertainment category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS200
-
SUCCESSFUL52%
-
AVG CALL DURATION04:32
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ISSUES RESOLVED19%
Top Products and Services
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Top Rated Regal Cinemas Reviews
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Regal Cinemas - Why the processng fee?
I bought two tickets on the Regal website for a movie and they charged a $3.00 processing fee. Why! This is their website, I am doing all the work,...
Regal Cinemas - Customer service and filth
This is the 3rd time we have been to the Dimond Theater in Anchorage AK this month. Each time has bren a horrible experience with customer service...
Regal Cinemas - Complaint
I went to the movies with myself and my two children to see toy story 4. We want to see the 1:55 PM show We ended up having to pay extra for the...
Regal Cinemas - Filthy movie theater
My grandchildren and I visited Regal 22 Austell Georgia Tuesday June 11, 2019 to see the Secret Life of Pets 2. We were directed to Theatre #3 on ente...
Regal Cinemas - Worst customer service
Yesterday I accidentally bought tickets online for the wrong location. Called right away to get refund and the customer service told me they can’t do...
Regal Cinemas - Horrible movie going experience- Incompetent Managment
I reached out to Regal Entertainment group with a complaint, the message I received from their customer service it is clear that they do not read what...
Regal Cinemas - Used app to purchase and was hit with fee
I hadn’t used the app before for purchases so I called CS and agent said it was simple. I had a pass and CSR explained how to put the code in. Was...
Regal Cinemas - Need to know information
Just found out my Regal Crown Club does not carry my points earned after December 31st. 2018. Can I use those earned points to buy gift cards to be us...
Top Rated Amc Theatres Reviews
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Amc Theatres - AMC Theaters Really Don't Know Their Own Businessw
AMC Theater in Rockaway NJ is one of the better theaters in the chain and it's dirty, understaffed, untrained, unmanaged, etc, etc. To start...
Amc Theatres - Egregious Customer Service
Earlier today, I attempted to purchase movie tickets online. Using Chrome, I go to AMC's website, find my theater, find my movie, select a time. So fa...
Amc Theatres - Unusable - Can't Complete Transactions
I am not quite sure why it is that the IT staff of AMC has not yet been fired. Their website constantly has problems with simple tasks and over the ye...
Amc Theatres - Have not received confirmation email & can't reach customer service
I have been on hold waiting for over 30 minutes - waiting for a person to answer. I have sent an email without a response. I purchased tickets for...
Amc Theatres - Never seen such customer service
Memorial day weekend, kids have 5 days off from school, I managed to get one day off from work, so we decide to go and watch Aladdin in 3D at the Pali...
Amc Theatres - Terrible Experience
Attended the movie Dumbo 3:45pm on Sunday 3/31/2019 at Ridge Rd in Brooklyn, Ohio. Upon arrival the line was out the door..not even in the lobby OUT T...
Amc Theatres - Employee made a mistake in the date
I went friday morning to get tickets for Saturday afternoon, we were already sitting in the theater when this lady approached me to see my tickets. I...
Amc Theatres - Unsatisfactory of Service
June 18th 2019.
At 7:15 the movies men in black showing at that time it was myself along with a another patron waiting to be service.The patron I notic...
At 7:15 the movies men in black showing at that time it was myself along with a another patron waiting to be service.The patron I notic...
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How would you compare Regal Cinemas vs Amc Theatres?
When theatres are doing to good,unfortunately they treat you like a number! This holiday season I noticed more than usual influx of patrons,good for them,bad for you,especially if your a regular,so you have to ask yourself,is it worth going to the same theatre you been patronizing for years,will it really matter if you go to another theatre,I don't think so.
Regal in my opinion need to train their managers and/or employees with the mindset of showing great customer services as the customer is really who they are working for. Their job is to accommodate the customer.
I had a horrible experience with a manager and cashier at the Regal theatre off of I-10 in Houston, Texas on Saturday, July 22, 2017 @ 12:00 noon. My daughter and I went to the movies to see Girl Trip with my grandson who is 15 months old as we always do. The cashier said are you taking him in? I said yes she said you can't take him in due to a new policy.
We asked her when did it come into effect she couldn't tell us and turned us away. My daughter wanted to get clarity from a manager so we asked to speak to the manager who was extremely rude. First of all when he came out he went to the other side of the counter from where we were we walked over to him and in so many words he told us that the policy was in effect. My daughter asked how long he said over a year and said and today he was enforcing it.
I joined their membership and have yet to go to the movies where my card worked. It's like talking to yourself when asking one of the associates for help. They just tell you to go on line and in so many words figure it out yourself. Since my incident Saturday, July 22, 2017 at 12:00 p.m.
I will no longer patronize that location or any other theatre and will be telling all my friends and family not to patronize them. I went to AMC Fountains 18 where they received us and treated us like they were happy we were there.