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Regal Cinemas
Amc Theatres

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Regal Cinemas

Regal Cinemas

2.1
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 588 TOTAL REVIEWS
Rank
7 out of 250
in Cinemas and Theaters category
Rating Details
Customer service
Staff
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    649
  • SUCCESSFUL
    63%
  • AVG CALL DURATION
    03:40
  • ISSUES RESOLVED
    15%
Top Products and Services
2.3
96 reviews
1.8
67 reviews
1.5
49 reviews
Amc Theatres

Amc Theatres

1.9
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 478 TOTAL REVIEWS
Rank
10 out of 250
in Cinemas and Theaters category
Rating Details
Customer service
Staff
Price Affordability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    282
  • SUCCESSFUL
    37%
  • AVG CALL DURATION
    04:44
  • ISSUES RESOLVED
    21%
Top Products and Services
2.1
90 reviews
1.8
53 reviews
2
40 reviews

How would you compare Regal Cinemas vs Amc Theatres?

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Anonymous
#1624508

When theatres are doing to good,unfortunately they treat you like a number! This holiday season I noticed more than usual influx of patrons,good for them,bad for you,especially if your a regular,so you have to ask yourself,is it worth going to the same theatre you been patronizing for years,will it really matter if you go to another theatre,I don't think so.

Anonymous
#1354158

Regal in my opinion need to train their managers and/or employees with the mindset of showing great customer services as the customer is really who they are working for. Their job is to accommodate the customer.

I had a horrible experience with a manager and cashier at the Regal theatre off of I-10 in Houston, Texas on Saturday, July 22, 2017 @ 12:00 noon. My daughter and I went to the movies to see Girl Trip with my grandson who is 15 months old as we always do. The cashier said are you taking him in? I said yes she said you can't take him in due to a new policy.

We asked her when did it come into effect she couldn't tell us and turned us away. My daughter wanted to get clarity from a manager so we asked to speak to the manager who was extremely rude. First of all when he came out he went to the other side of the counter from where we were we walked over to him and in so many words he told us that the policy was in effect. My daughter asked how long he said over a year and said and today he was enforcing it.

I joined their membership and have yet to go to the movies where my card worked. It's like talking to yourself when asking one of the associates for help. They just tell you to go on line and in so many words figure it out yourself. Since my incident Saturday, July 22, 2017 at 12:00 p.m.

I will no longer patronize that location or any other theatre and will be telling all my friends and family not to patronize them. I went to AMC Fountains 18 where they received us and treated us like they were happy we were there.

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