PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regal Cinemas and Amc Theatres as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regal Cinemas
Amc Theatres

Regal Cinemas and Amc Theatres Overview

Total reviews
626
571
Company responses
0
0
Issues resolved
2
3

Regal Cinemas and Amc Theatres Consumer Ratings

Rank
9 out of 180 in Cinemas and Theaters category
12 out of 180 in Cinemas and Theaters category
Customer service
7 in category
8 in category
Price Affordability
10 in category
11 in category
Website
10 in category
11 in category
Exchange, Refund and Cancellation Policy
6 in category
9 in category

Regal Cinemas and Amc Theatres Rating Details

Customer service
1.7 (284 reviews)
1.6 (296 reviews)
Reviewer's quote

...I have been trying to reach customer service or corporate but nothing..

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I wanted some help in resolving that issue, but when I looked for a way to contact customer service on your site I could only find FAQs and request a refund. Nowhere on the AMC site is there a phone number, an email, or a chat to help resolve any issues. That in itself is lousy customer service, I...

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Price Affordability
2.3 (237 reviews)
2.1 (242 reviews)
Reviewer's quote

...As opposed to regular ticket price you would save 3. 00 dollars. 8...

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...The fact stands I was thinking one price and slapped with anothef without being told before. DECEPTION. So for the most part the management at the Great Falls AMC theater arn't very kind or helpful to the costumers...

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Website
2.4 (228 reviews)
2.2 (245 reviews)
Reviewer's quote

...That is one of the reasons why I am on this website. I go to the movies to relax and be stressfree not to look for my seat in the dark and hope I'm not sitting next to a group of loud kids or obnoxious people. Almost saw two fights yesterday because of assigned seating in Kingston ma...

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...They said I had to buy ticket on their website. Your ad doesn’t state that..

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Exchange, Refund and Cancellation Policy
2.1 (216 reviews)
1.9 (216 reviews)
Reviewer's quote

I have not heard from them and not received my refund..

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After requesting a refund the gentleman at the kiosk said they could not refund the convenience fee and that I should contact corporate. Upon calling corporate I was told no refund of the convenience fee would be given because the show time passed, EVEN THOUGH 50 minutes AFTER the movie should have...

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Regal Cinemas and Amc Theatres Pros and Cons

Pros
  • Movies offered
  • Seats
  • Reclining chairs
  • Location
  • Never had a problem before
  • Movie screens and sound
Cons
  • Customer service
  • Management not cooperative
  • Bad customer service and failure to honor discount
  • Customer service
  • Poor service
  • Management and employees

Regal Cinemas and Amc Theatres Most Positive Reviews

Top rated reviews
5

Me and 7 of my friends drove an hour to go see Ouija which was posted on their website that it was showing at 9. When...

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5

We are older adults and my disabled husband and I were singled out. Amc employee was inappropriate as he demanded...

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5

My name is Eric Weate. I am an employee at Regal Indian Mound 11 Movie Theater. I am being discriminated against by my...

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5

The employs were bad they did not have any respect for me and others I did not feel respected

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Regal Cinemas and Amc Theatres Most Critical Reviews

Lowest rated reviews
1

My fiance and i visited Regal Cinemas cypress creek in fort lauderdale Florida on October 11, 2014 where the both of us...

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1

Had a similar issue in AMC movies on powder mill road in Beltsville, unlike yours my encounter was with the manager, ...

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1

We went to the movie theater, Regal Cinemas South Beach 18 on November 1st, 2014. We went to see Wipsplash @ the 5:05 s...

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1

me and my girlfriend went to watch the avengers it was so uncomfortable I was standing for one and a half hour just to...

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Regal Cinemas and Amc Theatres Latest Reviews

Recent published reviews
1.6

I have not heard from them and not received my refund

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4.8

My A stub’s premiere expires on aug.1 ‘20. Due to covid and the closure of everything I haven’t been able to use it....

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3.9

I am an ex-employee that worked at the Brandywine Regal Cinema 16 location in Concord, DE. I was unable to do my tax...

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No votes

Was wondering since u guys went under bank ruptcuy I was wondering if do we keep the points ww collected already

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Regal Cinemas and Amc Theatres Products and Services

Most reviewed product and services
  • Regal Cinemas Customer Care (100 reviews)
  • Regal Cinemas Manager (69 reviews)
  • Regal Cinemas Movie Ticket (49 reviews)
  • Amc Theatres Customer Care (110 reviews)
  • Amc Theatres Manager (72 reviews)
  • Amc Theatres Sanitary Conditions (49 reviews)