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Amc Theatres

Entertainment
  • 2 ISSUES RESOLVED
  • 316 TOTAL REVIEWS
  • $7.2K CLAIMED LOSSES
  • $117 AVERAGE LOSS
1.9
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Staff was friendly and resposive 2
  • Movies 2
  • Customer service is non existing 2
  • Staff 1
  • Showed movie i wanted to see 1

Customers don't like

  • Customer service6
  • No leadership5
  • Managers attitude and unprofessionalism5
  • Rewards program alienated me as a consumer3
  • Refund policy3
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Regal Cinemas

Cinemas and Theaters
  • 2 ISSUES RESOLVED
  • 428 TOTAL REVIEWS
  • $27.1K CLAIMED LOSSES
  • $404 AVERAGE LOSS
2.1
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Movies offered 5
  • Seats 4
  • Location 4
  • Reclining chairs 3
  • New comfy seating 2

Customers don't like

  • Customer service6
  • Management not cooperative4
  • Prices and concessions2
  • Mandatory reclining seats2
  • I did not like2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Houston, Texas, United States #1354158

Regal in my opinion need to train their managers and/or employees with the mindset of showing great customer services as the customer is really who they are working for. Their job is to accommodate the customer.

I had a horrible experience with a manager and cashier at the Regal theatre off of I-10 in Houston, Texas on Saturday, July 22, 2017 @ 12:00 noon. My daughter and I went to the movies to see Girl Trip with my grandson who is 15 months old as we always do. The cashier said are you taking him in? I said yes she said you can't take him in due to a new policy.

We asked her when did it come into effect she couldn't tell us and turned us away. My daughter wanted to get clarity from a manager so we asked to speak to the manager who was extremely rude. First of all when he came out he went to the other side of the counter from where we were we walked over to him and in so many words he told us that the policy was in effect. My daughter asked how long he said over a year and said and today he was enforcing it.

I joined their membership and have yet to go to the movies where my card worked. It's like talking to yourself when asking one of the associates for help. They just tell you to go on line and in so many words figure it out yourself. Since my incident Saturday, July 22, 2017 at 12:00 p.m.

I will no longer patronize that location or any other theatre and will be telling all my friends and family not to patronize them. I went to AMC Fountains 18 where they received us and treated us like they were happy we were there.