PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amc Theatres and Regal Cinemas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amc Theatres
Regal Cinemas

Amc Theatres and Regal Cinemas Overview

Total reviews
515
597
Company responses
0
0
Issues resolved
3
2

Regal Cinemas was first mentioned on PissedConsumer on Mar 1, 2011 and since then this brand received 597 reviews. It is 82 reviews more than Amc Theatres received since Aug 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amc Theatres customer support team than with Regal Cinemas customer service.

Amc Theatres and Regal Cinemas Consumer Ratings

Rank
10 out of 250 in Cinemas and Theaters category
8 out of 250 in Cinemas and Theaters category
Customer service
8 in category
7 in category
Staff
4 in category
5 in category
Website
11 in category
9 in category

According to consumer ratings and reviews, Regal Cinemas ranks 2 points higher in the Cinemas and Theaters category than Amc Theatres. People gave Amc Theatres 1.6 stars for Customer service criterion in Cinemas and Theaters category and it is 8 points higher than the worst rated brand in this category. At the same time, Regal Cinemas was rated 1.7 stars for Customer service criterion in this category and it is 9 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Regal Cinemas has a higher rating than Regal Cinemas. Regarding Website criterion, consumers gave Amc Theatres 2.2 stars and it is 63% worse than other in category. Regal Cinemas however was rated 2.4 stars and it is 50% worse than other in category.

Amc Theatres and Regal Cinemas Rating Details

Customer service
1.6 (271 reviews)
1.7 (267 reviews)
Reviewer's quote

...They offered a refund and that they would play it the next day at the same time, but I found out I wasn't going to make it, so I called them to get a refund, but they didn't answer, so I called customer service but since I watched the movie already, I couldn't get a refund..

Toinette

Worst customer service ever. I brought five tickets to go to the theater. I was taking my son and his friends...

Latisha R
Staff
2 (240 reviews)
2 (225 reviews)
Reviewer's quote

This theater location might be new for AMC but this place needs a whole new remodel, better staff, and security presence as teenagers are out causing trouble, racing vehicles in the garages, and acting like they have no sense of life. What has happened to these parents who don’t care anymore about...

Elijah W

Went to the theater on friday for 4:30 show, staff does like speaking to customers, wasn't greeted when we approached the concession stand employees huddle up talking never asked if we need anything so went to our movie walking in it smelled really bad like urine we moved 3 times then i went to the...

Brandi C
Website
2.2 (226 reviews)
2.4 (216 reviews)
Reviewer's quote

...Now able to log in on website, but app is still having a problem. Representative said there’s a glitch in the app. Glad that I can get on AMC website but app is faster when working...

Randal

...That is one of the reasons why I am on this website. I go to the movies to relax and be stressfree not to look for my seat in the dark and hope I'm not sitting next to a group of loud kids or obnoxious people. Almost saw two fights yesterday because of assigned seating in Kingston ma...

PissedConsumer1468991

Amc Theatres and Regal Cinemas Pros and Cons

Pros
  • Never had a problem before
  • Location
  • Movie screens and sound
  • Seats
  • Movies offered
  • Location
Cons
  • Customer service
  • Management and employees
  • Poor service
  • Customer service
  • Management not cooperative
  • Bad customer service and failure to honor discount

Amc Theatres and Regal Cinemas Most Positive Reviews

Top rated reviews
5

We are older adults and my disabled husband and I were singled out. Amc employee was inappropriate as he demanded...

5

Me and 7 of my friends drove an hour to go see Ouija which was posted on their website that it was showing at 9. When...

Amc Theatres and Regal Cinemas Most Critical Reviews

Lowest rated reviews
1

Had a similar issue in AMC movies on powder mill road in Beltsville, unlike yours my encounter was with the manager, ...

1

My fiance and i visited Regal Cinemas cypress creek in fort lauderdale Florida on October 11, 2014 where the both of us...

Amc Theatres and Regal Cinemas Latest Reviews

Recent published reviews
1

I went to AMC Edinburg 18 on Dec 10 to watch Promare (Redux) but the theater showed the wrong movie, and they didn't...

Read all 515 reviews

On Monday night at 6:05p.m. I went to purchase tickets .It was a gift ,so that was the reason I got them so early....

Read all 597 reviews

Amc Theatres and Regal Cinemas Products and Services

Most reviewed product and services
  • Amc Theatres Customer Care (93 reviews)
  • Amc Theatres Manager (55 reviews)
  • Amc Theatres Sanitary Conditions (42 reviews)
  • Regal Cinemas Customer Care (97 reviews)
  • Regal Cinemas Manager (67 reviews)
  • Regal Cinemas Movie Ticket (49 reviews)