PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Amc Theatres as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Amc Theatres

Fandango and Amc Theatres Overview

Total reviews
724
589
Company responses
0
0
Issues resolved
5
4

Fandango and Amc Theatres Consumer Ratings

Rank
22 out of 203 in Tickets category
13 out of 182 in Cinemas and Theaters category
Customer service
33 in category
9 in category
Website
21 in category
12 in category
Exchange, Refund and Cancellation Policy
22 in category
10 in category
Diversity of Products or Services
15 in category
13 in category

Fandango and Amc Theatres Rating Details

Customer service
1.1 (420 reviews)
1.6 (303 reviews)
Reviewer's quote

2 months is ridiculous to expire credits! With no communication it's about to expire! Customer service couldn't care less!..

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...How can there be an expiration on something you pay for??? Would like it reactivated! 6006496615007609370 $25 Receipt is faded and unreadable Worst customer service Ive ever experienced..

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Website
1.6 (408 reviews)
2.2 (250 reviews)
Reviewer's quote

...The website confirmed that my exchange had been successful. But when my credit card bill came in, I was charged for both purchases and no credit. When I called to resolve the issue I was first told to go into my account and release my credit...

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...They said I had to buy ticket on their website. Your ad doesn’t state that..

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Exchange, Refund and Cancellation Policy
1.1 (405 reviews)
1.9 (220 reviews)
Reviewer's quote

They stole my money for my son become severely ill prior to movie which we couldnt make it to and will not refund my money..

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...I’d like a refund. $50 is a lot of money. Will you please get back to me and let me know how to go about getting my refund...

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Diversity of Products or Services
1.7 (347 reviews)
2.2 (235 reviews)
Reviewer's quote

...Everyone please file a complaint with the federal trade Commission so we can form a large suit against fandango and it’s policy for taking customers money without being provided services. https://www. ftccomplaintassistant...

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...With all the competition from cable and streaming services and people able to see things at home on 60 inch high-def screens, it would make sense to take better care of your customers. Just my opinion..

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Fandango and Amc Theatres Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Location
  • Never had a problem before
  • Movie screens and sound
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • Poor service
  • Management and employees

Fandango and Amc Theatres Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

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5

We are older adults and my disabled husband and I were singled out. Amc employee was inappropriate as he demanded...

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5

The agent found the problem and resolved it.

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5

The employs were bad they did not have any respect for me and others I did not feel respected

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Fandango and Amc Theatres Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

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1

Had a similar issue in AMC movies on powder mill road in Beltsville, unlike yours my encounter was with the manager, ...

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1

BEWARE OF FANDANGO'S ILLEGITIMATE CHARGES!! I looked up the movie we wanted to see and was directed to Fandango's...

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1

me and my girlfriend went to watch the avengers it was so uncomfortable I was standing for one and a half hour just to...

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Fandango and Amc Theatres Latest Reviews

Recent published reviews
1

A movie purchase through Boost mobile and az I put the coupon code ib it will not let me see the movie I have been...

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No votes

I bought tickets for a church widows group for I Am Patrick for 3/17 but the theater shut down that day. I have made 4...

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1

I rented Ip man 4 it played well but there were no audio, we closed and reopened the app and still don't hear nothing....

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1

I’ve contacted your company by email and was told to call, when I called I was told to contact the company by email. For...

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Fandango and Amc Theatres Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (232 reviews)
  • Fandango Customer Care (126 reviews)
  • Fandango Gift Card (114 reviews)
  • Amc Theatres Customer Care (111 reviews)
  • Amc Theatres Manager (72 reviews)
  • Amc Theatres Sanitary Conditions (50 reviews)