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Fandango

Tickets
  • 5 ISSUES RESOLVED
  • 464 TOTAL REVIEWS
  • $61K CLAIMED LOSSES
  • $292 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 11
  • Being able to conveniently order movie tickets in advance 3
  • It is ok if you dont make mistakes 2
  • If you do kiss your ticket goodbye 2
  • Ability to purchase movie tickets online 2

Customers don't like

  • Awful customer service19
  • Not being able to get a refund8
  • Disrespect for customers time8
  • Poor website7
  • Compensation refusal6
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Amc Theatres

Entertainment
  • 2 ISSUES RESOLVED
  • 196 TOTAL REVIEWS
  • $1.5K CLAIMED LOSSES
  • $42 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Staff was friendly and resposive 1
  • Seating is comparable to regal 1
  • Only theater showing a particular movie 1
  • Nice attitudes of most employees 1
  • Movie logan 1

Customers don't like

  • No leadership4
  • Refund policy3
  • Lack of response after customer initiated email and call3
  • Rewards program alienated me as a consumer2
  • Managers attitude and unprofessionalism2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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