PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amc Theatres and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amc Theatres
Fandango

Amc Theatres and Fandango Overview

Total reviews
549
702
Company responses
0
0
Issues resolved
4
5

Fandango was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 702 reviews. It is 153 reviews more than Amc Theatres received since Aug 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amc Theatres customer support team and Fandango customer service.

Amc Theatres and Fandango Consumer Ratings

Rank
10 out of 245 in Cinemas and Theaters category
29 out of 258 in Tickets category
Customer service
8 in category
32 in category
Staff
5 in category
29 in category
Website
10 in category
19 in category

Amc Theatres and Fandango Rating Details

Customer service
1.6 (283 reviews)
1.1 (412 reviews)
Reviewer's quote

...They offered a refund and that they would play it the next day at the same time, but I found out I wasn't going to make it, so I called them to get a refund, but they didn't answer, so I called customer service but since I watched the movie already, I couldn't get a refund..

Toinette

...I called the 1-800-326-3264 customer service number and it was a automatic system. It directed me back to the Fandango app under my purchases and my order was not there. I also spoke with a online rep Devin F and he was awful...

Taim
Staff
2 (253 reviews)
1.1 (311 reviews)
Reviewer's quote

This theater location might be new for AMC but this place needs a whole new remodel, better staff, and security presence as teenagers are out causing trouble, racing vehicles in the garages, and acting like they have no sense of life. What has happened to these parents who don’t care anymore about...

Elijah W

Did my own line purchase for the movie and the Card took my money off but never reserved my seats, so when got to the theater the staff stated no seats were reserved, and we had to pay at the theater in order to see the movie. They stated they didn't see anything reserved but the money was taken...

Sakinah S
Website
2.2 (236 reviews)
1.6 (399 reviews)
Reviewer's quote

...They said I had to buy ticket on their website. Your ad doesn’t state that..

Elin

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A

Amc Theatres and Fandango Pros and Cons

Pros
  • Location
  • Never had a problem before
  • Movie screens and sound
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
Cons
  • Customer service
  • Poor service
  • Management and employees
  • Awful customer service
  • Not being able to get a refund
  • Poor website

Amc Theatres and Fandango Most Positive Reviews

Top rated reviews
5

We are older adults and my disabled husband and I were singled out. Amc employee was inappropriate as he demanded...

5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

Amc Theatres and Fandango Most Critical Reviews

Lowest rated reviews
1

Had a similar issue in AMC movies on powder mill road in Beltsville, unlike yours my encounter was with the manager, ...

1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

Amc Theatres and Fandango Latest Reviews

Recent published reviews
1

Chose AMC over Regal on National Popcorn Day because AMC was giving away downloads of Bad Boys 1 & 2 plus current...

Read all 549 reviews
1

Waiting on a refund or at least tickets for reimbursement

Read all 702 reviews

Amc Theatres and Fandango Products and Services

Most reviewed product and services
  • Amc Theatres Customer Care (99 reviews)
  • Amc Theatres Manager (57 reviews)
  • Amc Theatres Sanitary Conditions (43 reviews)
  • Fandango Movie Ticket (229 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (111 reviews)