PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambit Energy and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ambit Energy
Direct Energy

Ambit Energy and Direct Energy Overview

Total reviews 255 731
Company responses 0 672
Issues resolved 2 5

Ambit Energy and Direct Energy Consumer Ratings

Rank
49 out of 783 in Utility category
45 out of 783 in Utility category
Customer service
36 in category
131 in category
Website
44 in category
174 in category
Price Affordability
49 in category
150 in category
Product or Service Quality
39 in category
123 in category

Ambit Energy and Direct Energy Rating Details

Customer service
2.2 (88 reviews)
1.2 (210 reviews)
Reviewer's quote

...Customer service is located in another country and you will be on hold for at least 45 mins to an hour. Ambit has been bought and sold like a used car, like most other electric providers. Consumer be aware of all electricity providers..

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...July 2019 was 35 cents, August was 33 cents, Sept was 31 cents, Oct was 29, November was 27, December was 27 cents, January was 26 cents, February 2020 was 26 cents I called Customer Service and someone answered in Central America..

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Website
2.6 (82 reviews)
1.4 (159 reviews)
Reviewer's quote

...they don have option to edit / delete the account number through thr website..

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...When I go on their website it won't recognise the account number. There is no email address to complain to. Their phone lines are down because of coronavirus and no-one answers...

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Price Affordability
2.4 (70 reviews)
1.3 (165 reviews)
Reviewer's quote

...the moment 1 year is up, they switch you to a variable rate which is always 80-90% higher than the incumbent rate (thats like almost double, its just plain price-gouging). They will not let you know and say they sent an email or some communication. The subject of the email will say something like 'Keep the good thing going with Ambit', and does not mention in subject...

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I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out...

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Product or Service Quality
2.5 (70 reviews)
1.4 (168 reviews)
Reviewer's quote

...was lower during September than during August 2019, then why is the bill for September higher? ! See my usage record for the last 7 months: DateUsage Service Period AmountRate 09/26/1908/01/19 – 08/30/19$495. 0322. 1¢ 08/29/19 07/02/19 –...

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Then, once you're able to get out of their service, they start calling your home (since they already have your information on file) and harass/pressure people into switching back over AGAIN. Their fast talking reps have to gift of gab to over talk people (especially the elderly). This is the...

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Ambit Energy and Direct Energy Pros and Cons

Pros
  • Service
  • Savings
  • Saving money
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Customer service
  • That they are thieves
  • Service
  • Customer service
  • False promises and run-around
  • Variable price scam

Ambit Energy and Direct Energy Most Positive Reviews

Top rated reviews
5

When I signed up for Ambit electric and natural gas, Ambit is a supplier, nothing changes, the same people who always...

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5

Had furnace serviced August 28 2014. after approx week to 10 days we had detected a strange smell but could not locate...

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5

Everyone seems to be complaining about being switched out of the guaranteed savings plan with no warning and no knowledg...

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5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

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Ambit Energy and Direct Energy Most Critical Reviews

Lowest rated reviews
1

They save you money initially, and they slowly rip you off month by month until you wonder why you are paying so much. ...

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1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

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1

AMBIT is a company with very deceptive practices . They get consultants to lure their friends and family to sign up ,...

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1

Good Evening,

Please forward this email to your Supervisor, Manager, Director, Vice-President - I want this email go a...

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Ambit Energy and Direct Energy Latest Reviews

Recent published reviews
1

I was switched to this company without my knowledge; found out when I got a final bill from my utility company. I called...

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No votes

Currently on hold for the 3rd time after being cut off twice while wanting for a supervisor after customer service rep...

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No votes

I owed 50.00 over a 2 week period. I get unemployment so I go with that. I paid the reinstatement but I have to wait...

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No votes

When I discovered they were charging me 3x the amount that DTE Energy was, I cancelled my service. They have called me...

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Ambit Energy and Direct Energy Products and Services

Most reviewed product and services
  • Ambit Energy Electricity Supply (36 reviews)
  • Ambit Energy Customer Care (29 reviews)
  • Ambit Energy Account (23 reviews)
  • Direct Energy Customer Care (84 reviews)
  • Direct Energy Account (76 reviews)
  • Direct Energy Electricity Supply (46 reviews)