PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Power and Gas and Ambit Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Power and Gas
Ambit Energy

American Power and Gas and Ambit Energy Overview

Total reviews
76
248
Company responses
31
0
Issues resolved
0
2

Ambit Energy was first mentioned on PissedConsumer on Jul 17, 2008 and since then this brand received 248 reviews. It is 172 reviews more than American Power and Gas received since Feb 22, 2014.

American Power and Gas and Ambit Energy Consumer Ratings

Rank
40 out of 1058 in Utility category
49 out of 1058 in Utility category
Customer service
50 in category
33 in category
Billing Practices
39 in category
38 in category
Staff
60 in category
40 in category

According to consumer ratings and reviews, American Power and Gas ranks 9 points higher in the Utility category than Ambit Energy. People gave American Power and Gas 1.7 stars for Customer service criterion in Utility category and it is 234 points higher than the worst rated brand in this category. At the same time, Ambit Energy was rated 2.2 stars for Customer service criterion in this category and it is 251 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Ambit Energy has a higher rating than Ambit Energy. Regarding Staff criterion, consumers gave American Power and Gas 1.8 stars and it is 79% greater than other in category. Ambit Energy however was rated 2.1 stars and it is 86% greater than other in category.

American Power and Gas and Ambit Energy Rating Details

Customer service
1.7 (18 reviews)
2.2 (84 reviews)
Reviewer's quote

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and after calling and speaking to a customer service rep, the issue was completely fixed the same day and I wasn't expecting to actually hear anything back based on how other...

PissedConsumer1094398

...Customer service is located in another country and you will be on hold for at least 45 mins to an hour. Ambit has been bought and sold like a used car, like most other electric providers. Consumer be aware of all electricity providers..

PissedConsumer1669792
Billing Practices
2 (16 reviews)
2 (54 reviews)
Reviewer's quote

...Well they increased my rates 50% more then peco, i didn't cancel because didn't want to lose the rebate check, then when i got it it was only for $27 freaken dollars!! It was only for 25% of my average month's billing!! Rip off artists!! This company can go to ***!! ..

PissedConsumer1038987

...Over the past year and a half my billing has been ridiculous high. The oncor charge is so inconsistent and impossible to figure out. The fluctuation in that fee alone can be as much as $80-$100 per month regardless of the kw useage...

Stacy
Staff
1.8 (16 reviews)
2.1 (76 reviews)
Reviewer's quote

They are charging me more than the regular provider! Charging $81.00 per month! Regret I hadn't checked my bill sooner.

Shariya

The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up...

Ivelisse N

American Power and Gas and Ambit Energy Pros and Cons

Pros
  • Service if they gave me what they told me they would
  • Green energy
  • Great to work with
  • Service
  • Savings
  • Saving money
Cons
  • Hostile
  • Disrespectful
  • Rude pushy sales staff
  • Customer service
  • That they are thieves
  • Service

American Power and Gas and Ambit Energy Most Positive Reviews

Top rated reviews
5

The employees I interacted with were very nice and professional. I really enjoyed working with them.

5

When I signed up for Ambit electric and natural gas, Ambit is a supplier, nothing changes, the same people who always...

American Power and Gas and Ambit Energy Most Critical Reviews

Lowest rated reviews
1

First month was lower. After that the bills were higher than we have ever had. They are a scam. DO NOT USE. They are a...

1

They save you money initially, and they slowly rip you off month by month until you wonder why you are paying so much. ...

American Power and Gas and Ambit Energy Latest Reviews

Recent published reviews
1.2

They are charging me more than the regular provider! Charging $81.00 per month! Regret I hadn't checked my bill sooner.

Read all 46 reviews
1

Average usage for our 2000 sq ft home which is heated by gas is approx 250-300 kwh since we have solar. This number...

Read all 248 reviews

American Power and Gas and Ambit Energy Products and Services

Most reviewed product and services
  • American Power And Gas Customer Care (20 reviews)
  • American Power And Gas Residential Electricity Supply (12 reviews)
  • American Power And Gas Electricity Supply (10 reviews)
  • Ambit Energy Electricity Supply (34 reviews)
  • Ambit Energy Customer Care (28 reviews)
  • Ambit Energy Account (23 reviews)