PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Power and Gas and Ambit Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Power and Gas
Ambit Energy

American Power and Gas and Ambit Energy Overview

Total reviews 80 255
Company responses 31 0
Issues resolved 0 2

American Power and Gas and Ambit Energy Consumer Ratings

Rank
54 out of 783 in Utility category
49 out of 783 in Utility category
Billing Practices
56 in category
36 in category
Customer service
54 in category
36 in category
Price Affordability
142 in category
50 in category
Value for money
102 in category
33 in category

American Power and Gas and Ambit Energy Rating Details

Billing Practices
1.8 (21 reviews)
2.1 (59 reviews)
Reviewer's quote

...Why would I stay if you only charge me a reasonable rate when I leave and I have to constantly watch my billing? That's just offensive. I'm staying with Constellation who locked my rate for 3 years..

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...Over the past year and a half my billing has been ridiculous high. The oncor charge is so inconsistent and impossible to figure out. The fluctuation in that fee alone can be as much as $80-$100 per month regardless of the kw useage...

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Customer service
1.8 (20 reviews)
2.2 (88 reviews)
Reviewer's quote

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and after calling and speaking to a customer service rep, the issue was completely fixed the same day and I wasn't expecting to actually hear anything back based on how other...

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...Customer service is located in another country and you will be on hold for at least 45 mins to an hour. Ambit has been bought and sold like a used car, like most other electric providers. Consumer be aware of all electricity providers..

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Price Affordability
1.4 (18 reviews)
2.4 (70 reviews)
Reviewer's quote

Start off with good rates that end up 3 times higher than others.

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...the moment 1 year is up, they switch you to a variable rate which is always 80-90% higher than the incumbent rate (thats like almost double, its just plain price-gouging). They will not let you know and say they sent an email or some communication. The subject of the email will say something like 'Keep the good thing going with Ambit', and does not mention in subject...

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Value for money
1.4 (17 reviews)
2.3 (46 reviews)
Reviewer's quote

...They also told me that they gave never seen a third party supplier who saved customers money. Buyer beware!..

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...7¢ After speaking with several representatives at Ambit it became clear to me that they do not value loyal customers and are not willing to provide a favorable resolution to this. Ultimately it is all about the money I suppose. Therefore I FIRED Ambit today and taking my business somewhere else...

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American Power and Gas and Ambit Energy Pros and Cons

Pros
  • Service if they gave me what they told me they would
  • Green energy
  • Great to work with
  • Service
  • Savings
  • Saving money
Cons
  • Bait and switch scam
  • Rate nearly tripled without notification
  • Hostile
  • Customer service
  • That they are thieves
  • Service

American Power and Gas and Ambit Energy Most Positive Reviews

Top rated reviews
5

The employees I interacted with were very nice and professional. I really enjoyed working with them.

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5

When I signed up for Ambit electric and natural gas, Ambit is a supplier, nothing changes, the same people who always...

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4.7

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and...

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5

Everyone seems to be complaining about being switched out of the guaranteed savings plan with no warning and no knowledg...

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American Power and Gas and Ambit Energy Most Critical Reviews

Lowest rated reviews
1

First month was lower. After that the bills were higher than we have ever had. They are a scam. DO NOT USE. They are a...

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1

They save you money initially, and they slowly rip you off month by month until you wonder why you are paying so much. ...

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1

Like most reviews you can read anywhere on the net, I signed up with A.P.&G after hearing their claims to save some mone...

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1

AMBIT is a company with very deceptive practices . They get consultants to lure their friends and family to sign up ,...

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American Power and Gas and Ambit Energy Latest Reviews

Recent published reviews
1

Hi recently switched from APG to Constellation, who I had before. APG cold called me a year ago to tell me I had been...

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1

I was switched to this company without my knowledge; found out when I got a final bill from my utility company. I called...

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1

Start off with good rates that end up 3 times higher than others.

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No votes

I owed 50.00 over a 2 week period. I get unemployment so I go with that. I paid the reinstatement but I have to wait...

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American Power and Gas and Ambit Energy Products and Services

Most reviewed product and services
  • American Power And Gas Customer Care (20 reviews)
  • American Power And Gas Residential Electricity Supply (13 reviews)
  • American Power And Gas Electricity Supply (13 reviews)
  • Ambit Energy Electricity Supply (36 reviews)
  • Ambit Energy Customer Care (29 reviews)
  • Ambit Energy Account (23 reviews)