PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ameren and Ambit Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ameren
Ambit Energy

Ameren and Ambit Energy Overview

Total reviews
214
248
Company responses
0
0
Issues resolved
0
2

Ambit Energy was first mentioned on PissedConsumer on Jul 17, 2008 and since then this brand received 248 reviews. It is 34 reviews more than Ameren received since Jun 23, 2010.

Ameren and Ambit Energy Consumer Ratings

Rank
166 out of 1058 in Utility category
49 out of 1058 in Utility category
Customer service
130 in category
33 in category
Staff
122 in category
40 in category
Website
135 in category
42 in category

According to consumer ratings and reviews, Ambit Energy ranks 117 points higher in the Utility category than Ameren. People gave Ameren 1.2 stars for Customer service criterion in Utility category and it is 155 points higher than the worst rated brand in this category. At the same time, Ambit Energy was rated 2.2 stars for Customer service criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ambit Energy has a higher rating than Ameren. Regarding Website criterion, consumers gave Ameren 1.7 stars and it is 53% greater than other in category. Ambit Energy however was rated 2.7 stars and it is 85% greater than other in category.

Ameren and Ambit Energy Rating Details

Customer service
1.2 (122 reviews)
2.2 (84 reviews)
Reviewer's quote

They are our only option for electric, so they know you will pay them you got to have power so why not work with the customer to keep power on, oh thats right thay dont have to because they know they are our only option..

sherry n

...Customer service is located in another country and you will be on hold for at least 45 mins to an hour. Ambit has been bought and sold like a used car, like most other electric providers. Consumer be aware of all electricity providers..

PissedConsumer1669792
Staff
1.3 (118 reviews)
2.1 (76 reviews)
Reviewer's quote

...They are really ridiculous and their staff is trash..

Cheyenne S

The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up...

Ivelisse N
Website
1.7 (111 reviews)
2.7 (76 reviews)
Reviewer's quote

If I couldn't get the website to START service, is it likely that 1) the website did manage to STOP service, AND 2) that when I spoke with customer service regarding the START service, I spoke with them regarding the STOP service? "Todd" also gave me to understand that NO ONE in Ameren would have...

Taz

...Each customer has a personal website where they can track their usage and what the rates are doing. Everything is above board. My consultant explained all these things very carefully and is the go to person when I had a question or concern and everything was handled quickly to my full satisfaction...

PissedConsumer828676

Ameren and Ambit Energy Pros and Cons

Pros
  • Too expensive
  • Reliablilty of power
  • There are no pros
  • Service
  • Savings
  • Saving money
Cons
  • Ameren
  • Customer service
  • Billing issues
  • Customer service
  • That they are thieves
  • Service

Ameren and Ambit Energy Most Positive Reviews

Top rated reviews
3.7

I have paperless billing. I am honestly late to pay my bill 30% of the time. I just got a job thats paying well, and...

5

When I signed up for Ambit electric and natural gas, Ambit is a supplier, nothing changes, the same people who always...

Ameren and Ambit Energy Most Critical Reviews

Lowest rated reviews
1

Ameren is a ripoff company.
I have a second home which im only there a couple times a year. I recieve a monthly bill for...

1

They save you money initially, and they slowly rip you off month by month until you wonder why you are paying so much. ...

Ameren and Ambit Energy Latest Reviews

Recent published reviews

It makes me sick how they treat us!! Why there isn't another company is because they drink baby blood and *** to there...

Read all 214 reviews
1

Average usage for our 2000 sq ft home which is heated by gas is approx 250-300 kwh since we have solar. This number...

Read all 248 reviews

Ameren and Ambit Energy Products and Services

Most reviewed product and services
  • Ameren Residential Electricity Supply (41 reviews)
  • Ameren Electricity Supply (38 reviews)
  • Ameren Customer Care (18 reviews)
  • Ambit Energy Electricity Supply (34 reviews)
  • Ambit Energy Customer Care (28 reviews)
  • Ambit Energy Account (23 reviews)