Ambit Energy vs Ameren: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambit Energy and Ameren as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Ambit Energy

2.3

Ameren

1.3

Ambit Energy

Ameren

Ambit Energy and Ameren Overview

Total reviews

248

214

Company responses

Issues resolved

Ambit Energy was first mentioned on PissedConsumer on Jul 17, 2008 and since then this brand received 248 reviews. It is 34 reviews more than Ameren received since Jun 23, 2010.

Ambit Energy and Ameren Consumer Ratings

Rank

49 out of 1058 in Utility category

166 out of 1058 in Utility category

Customer service

33 in category

130 in category

Website

42 in category

134 in category

Staff

40 in category

122 in category

According to consumer ratings and reviews, Ambit Energy ranks 117 points higher in the Utility category than Ameren. People gave Ambit Energy 2.2 stars for Customer service criterion in Utility category and it is 252 points higher than the worst rated brand in this category. At the same time, Ameren was rated 1.2 stars for Customer service criterion in this category and it is 155 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ambit Energy has a higher rating than Ameren. Regarding Staff criterion, consumers gave Ambit Energy 2.1 stars and it is 86% greater than other in category. Ameren however was rated 1.3 stars and it is 57% greater than other in category.

Ambit Energy and Ameren Rating Details

Customer service

2.2 (84 reviews)

1.2 (122 reviews)

Reviewer's quote

...Customer service is located in another country and you will be on hold for at least 45 mins to an hour. Ambit has been bought and sold like a used car, like most other electric providers. Consumer be aware of all electricity providers..

PissedConsumer1669792

They are our only option for electric, so they know you will pay them you got to have power so why not work with the customer to keep power on, oh thats right thay dont have to because they know they are our only option..

sherry n

Website

2.7 (76 reviews)

1.7 (111 reviews)

Reviewer's quote

...Each customer has a personal website where they can track their usage and what the rates are doing. Everything is above board. My consultant explained all these things very carefully and is the go to person when I had a question or concern and everything was handled quickly to my full satisfaction...

PissedConsumer828676

If I couldn't get the website to START service, is it likely that 1) the website did manage to STOP service, AND 2) that when I spoke with customer service regarding the START service, I spoke with them regarding the STOP service? "Todd" also gave me to understand that NO ONE in Ameren would have...

Taz

Staff

2.1 (76 reviews)

1.3 (118 reviews)

Reviewer's quote

The first weekend after signing up, we were left without electricity because of miscommunication on the part of Ambit staff that arranged for the electricity switch. My family and I were forced to spend the weekend in a hotel. I let this fiasco pass and continued with Ambit for the next 9 years up...

Ivelisse N

...They are really ridiculous and their staff is trash..

Cheyenne S