PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaiser Permanente and Ambetter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaiser Permanente
Ambetter

Kaiser Permanente and Ambetter Overview

Total reviews
504
430
Company responses
0
0
Issues resolved
1
4

Kaiser Permanente and Ambetter Consumer Ratings

Rank
111 out of 1051 in Insurance category
180 out of 1051 in Insurance category
Customer service
117 in category
91 in category
Product or Service Quality
102 in category
122 in category
Website
62 in category
159 in category
Diversity of Products or Services
116 in category
150 in category

Kaiser Permanente and Ambetter Rating Details

Customer service
1.4 (208 reviews)
1.5 (218 reviews)
Reviewer's quote

Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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After several hours on the phone with these "customer service" reps, they cannot tell me what their allowable charge will be (what I have to pay) for a procedure for which I have the CPT code. Their out of pocket costs also exceed the limit for which you are allowed to contribute to an HSA.

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Product or Service Quality
1.5 (193 reviews)
1.4 (209 reviews)
Reviewer's quote

Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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I work in customer service for 35 years they ARE THE WORST> I after getting a diabetic attack and shaking cause of the rep demanded a supervisor who phoned me to find out what happened said theyd do investigating. I even said going out of state do not phone me,not only called back said I was right...

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Website
2.2 (182 reviews)
1.6 (205 reviews)
Reviewer's quote

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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...On their website, they list a ton of doctors in any area of practice you can think of. However, this is a fraud as well. A majority of doctors, who Ambetter list as in network, refuse to accept the trash known as Ambetter...

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Diversity of Products or Services
1.7 (158 reviews)
1.6 (186 reviews)
Reviewer's quote

I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

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...We are very disappointed in their services. Of all the doctors listed on their site, not one is in our area. My daughter needs to see a psychiatrist and therapist, and Ambetter found one, with just Therapy, but not until the end of July...

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Kaiser Permanente and Ambetter Pros and Cons

Pros
  • Doctor
  • Website
  • Some of the nurses are nice
  • Met obamacare requirements
  • Coverage
  • Your initial price and package offering
Cons
  • Customer service
  • Rising costs and bad service
  • No good answers
  • Inconsistent information
  • Poor doctor selection
  • Customer service and could not get help

Kaiser Permanente and Ambetter Most Positive Reviews

Top rated reviews
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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5

I have had Ambetter/Sunshine Health for 2017 and just renewed for 2018. I am pleased with the coverage, doctor...

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Kaiser Permanente and Ambetter Most Critical Reviews

Lowest rated reviews
1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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1

I ended up with this company through the insurance exchange in my State. They have few provider options, and of those...

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Kaiser Permanente and Ambetter Latest Reviews

Recent published reviews
1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

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1

Call did not go through

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1

Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After...

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No votes

I need a letter saying my coverage ended May 2019 I call and they tell me its sent but I never receive it in the mail....

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Kaiser Permanente and Ambetter Products and Services

Most reviewed product and services
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)
  • Ambetter Health Insurance (146 reviews)
  • Ambetter Customer Care (70 reviews)
  • Ambetter Affordable Care Act Health Insurance (35 reviews)