PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambetter and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ambetter
Kaiser Permanente

Ambetter and Kaiser Permanente Overview

Total reviews 434 511
Company responses 0 0
Issues resolved 4 2

Ambetter and Kaiser Permanente Consumer Ratings

Rank
149 out of 1079 in Insurance category
113 out of 1079 in Insurance category
Customer service
106 in category
118 in category
Product or Service Quality
121 in category
101 in category
Website
157 in category
61 in category
Reliability
106 in category
76 in category

Ambetter and Kaiser Permanente Rating Details

Customer service
1.5 (222 reviews)
1.4 (212 reviews)
Reviewer's quote

After several hours on the phone with these "customer service" reps, they cannot tell me what their allowable charge will be (what I have to pay) for a procedure for which I have the CPT code. Their out of pocket costs also exceed the limit for which you are allowed to contribute to an HSA.

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Product or Service Quality
1.4 (215 reviews)
1.5 (198 reviews)
Reviewer's quote

...I have worked in customer service for 35 years...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Website
1.6 (211 reviews)
2.2 (186 reviews)
Reviewer's quote

...gov website I chose Ambetter because they cover Tresiba, Trulicity and Jardiance. All Type 2 diabetic medicines. I read all I could find about the policy, liked what I saw so I chose it...

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Reliability
1.3 (205 reviews)
1.5 (151 reviews)
Reviewer's quote

I got a $100 visa for rewards, only could use for gas which is fine, I couldnt even get gas with it! Screw you ambetter

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Waited in line for flu shot today in Oakland ca and when ready for shot nurse said they had no hi dose flu shots for seniors and did not know when they will have it available

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Ambetter and Kaiser Permanente Pros and Cons

Pros
  • Coverage
  • Price
  • Met obamacare requirements
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Inconsistent information
  • Poor customer service
  • Poor doctor selection
  • Customer service
  • Rising costs and bad service
  • No good answers

Ambetter and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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5

I have had Ambetter/Sunshine Health for 2017 and just renewed for 2018. I am pleased with the coverage, doctor...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Ambetter and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I ended up with this company through the insurance exchange in my State. They have few provider options, and of those...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Ambetter and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

Left a message with my name and phone number and still have not received a callback but I will be callingIn 30 minutes...

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3.5

Waited in line for flu shot today in Oakland ca and when ready for shot nurse said they had no hi dose flu shots for...

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No votes

I havent been able to use my insurance

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2.4

My daughter was in a partial impatient clinic for an eating disorder about 5 years ago and was fine until 1 year ago....

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Ambetter and Kaiser Permanente Products and Services

Most reviewed product and services
  • Ambetter Health Insurance (146 reviews)
  • Ambetter Customer Care (71 reviews)
  • Ambetter Affordable Care Act Health Insurance (36 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (40 reviews)