PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambetter and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ambetter
Kaiser Permanente

Ambetter and Kaiser Permanente Overview

Total reviews
388
489
Company responses
0
0
Issues resolved
3
1

Kaiser Permanente was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 489 reviews. It is 101 reviews more than Ambetter received since Nov 29, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ambetter customer support team than with Kaiser Permanente customer service.

Ambetter and Kaiser Permanente Consumer Ratings

Rank
169 out of 1880 in Insurance category
100 out of 1880 in Insurance category
Customer service
105 in category
111 in category
Product or Service Quality
129 in category
97 in category
Website
160 in category
60 in category

According to consumer ratings and reviews, Kaiser Permanente ranks 69 points higher in the Insurance category than Ambetter. People gave Ambetter 1.4 stars for Customer service criterion in Insurance category and it is 344 points higher than the worst rated brand in this category. At the same time, Kaiser Permanente was rated 1.4 stars for Customer service criterion in this category and it is 338 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kaiser Permanente has a higher rating than Ambetter. Regarding Website criterion, consumers gave Ambetter 1.6 stars and it is 64% greater than other in category. Kaiser Permanente however was rated 2.2 stars and it is 87% greater than other in category.

Ambetter and Kaiser Permanente Rating Details

Customer service
1.4 (201 reviews)
1.4 (197 reviews)
Reviewer's quote

Have been trying to get a Claim properly processed since February 1, 2019. It took them until September 21, 2019 to process the claim. All the required information was submitted with the original claim on February 1, 2019.

David H

KP’s billing practices are frequently in error and it takes extensive customer intervention to get the errors corrected. I am using KP’s Medicare Advantage and have been erroneously charged $155 for visits to my primary doctor even though they admit I paid the $5 co-pay. The bill stated that I was...

PissedConsumer1709484
Product or Service Quality
1.4 (194 reviews)
1.5 (187 reviews)
Reviewer's quote

...I have written six complaint letters to Ambetter concerning their terrible services and none have been answered. I have been denied services and prescriptions after having paid my premiums. I have had to call a total of nine times to establish a primary care physician...

River B

I am writing this complain about my visit to the ER at Kaiser Permanente at 1am on July 4th. I went there because my edema in my feet was very bad and have been having much pain in left side abdomen for almost 2 weeks. The nurse that helped me was nice her name was Rehme. But then I was assigned...

Broderick
Website
1.6 (190 reviews)
2.2 (177 reviews)
Reviewer's quote

...Their website now doesn't even allow you to view the details of your pharmacy claims, nor can you copy the data, nor can you print it. You have to screen shot it. That's how awful they are..

Melissa B

Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

Yanet

Ambetter and Kaiser Permanente Pros and Cons

Pros
  • Met obamacare requirements
  • Coverage
  • Your initial price and package offering
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Inconsistent information
  • Poor doctor selection
  • Poor customer service
  • Customer service
  • Rising costs and bad service
  • No good answers

Ambetter and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

Ambetter and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

Ambetter and Kaiser Permanente Latest Reviews

Recent published reviews
1

i called to find out if they cover my medical history n all i got was a recording no person. i guess i go back to bsbc...

Read all 388 reviews
3.2

Six months earlier I stop self medicating ,things did not go well I lay in the fetal position on the sofa when I...

Read all 489 reviews

Ambetter and Kaiser Permanente Products and Services

Most reviewed product and services
  • Ambetter Health Insurance (138 reviews)
  • Ambetter Customer Care (67 reviews)
  • Ambetter Affordable Care Act Health Insurance (33 reviews)
  • Kaiser Permanente Medical Care (83 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (38 reviews)