PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambetter and Blue Cross And Blue Shield Of Texas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ambetter
Blue Cross And Blue Shield Of Texas

Ambetter and Blue Cross And Blue Shield Of Texas Overview

Total reviews 433 92
Company responses 0 0
Issues resolved 4 0

Ambetter and Blue Cross And Blue Shield Of Texas Consumer Ratings

Rank
149 out of 1079 in Insurance category
176 out of 1079 in Insurance category
Customer service
107 in category
108 in category
Product or Service Quality
122 in category
86 in category
Website
159 in category
111 in category
Reliability
107 in category
85 in category

Ambetter and Blue Cross And Blue Shield Of Texas Rating Details

Customer service
1.5 (222 reviews)
1.5 (30 reviews)
Reviewer's quote

After several hours on the phone with these "customer service" reps, they cannot tell me what their allowable charge will be (what I have to pay) for a procedure for which I have the CPT code. Their out of pocket costs also exceed the limit for which you are allowed to contribute to an HSA.

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BCBS customer service is pitiful but forcing me to be an uninformed consumer is unethical. *Note: Just learned that because I work in health-related institution the phones at BCBS presume I am a physician and therefore require a national provider ID; oddly enough, there is no option for me to...

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Product or Service Quality
1.4 (215 reviews)
1.6 (32 reviews)
Reviewer's quote

...I have worked in customer service for 35 years...

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What I politely ask for customer service reps name, They put me on hold and then hang up on me. They are relentless. Probably getting coached by upper management..

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Website
1.6 (211 reviews)
1.9 (29 reviews)
Reviewer's quote

...gov website I chose Ambetter because they cover Tresiba, Trulicity and Jardiance. All Type 2 diabetic medicines. I read all I could find about the policy, liked what I saw so I chose it...

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They are all on their own website as participating providers. The loophole that they are using to deny and not pay the claim is that the are a participating provider in network but it is an institutional claim. Which doesn't make sense to me and I am a licensed Health and Life insurance sales...

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Reliability
1.3 (205 reviews)
1.5 (25 reviews)
Reviewer's quote

I got a $100 visa for rewards, only could use for gas which is fine, I couldnt even get gas with it! Screw you ambetter

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I called regarding health insurance for my daughter while she was in between jobs. The reps were sure fast on signing her up and when she paid she still didn't receive her enrollment card. Then she called again. After a month and a half she had not rec'd her enrollment card and it turns out that...

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Ambetter and Blue Cross And Blue Shield Of Texas Pros and Cons

Pros
  • Coverage
  • Price
  • Met obamacare requirements
  • I was satisfied with my insurance
Cons
  • Inconsistent information
  • Poor customer service
  • Poor doctor selection
  • Customer service
  • Claim processing
  • Bait and switch

Ambetter and Blue Cross And Blue Shield Of Texas Most Positive Reviews

Top rated reviews
5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

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5

I had Ewings Sarcoma in my Kidney back in 2006. From that time in 2006 until today 2018 BCBSTX has been there for me in...

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5

I have had Ambetter/Sunshine Health for 2017 and just renewed for 2018. I am pleased with the coverage, doctor...

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4.3

BCBSTX misprocessed a payment, promised to fix it and than repeatedly lied.
Further they had me send multiple copies of...

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Ambetter and Blue Cross And Blue Shield Of Texas Most Critical Reviews

Lowest rated reviews
1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

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1

My brother requires urgent brain surgery in Texas and due to it being out of state from Florida the doctor can't get in...

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1

I ended up with this company through the insurance exchange in my State. They have few provider options, and of those...

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1

Trying to set up a new account with these guys. First they send a letter about my paperwork not being complete. OOPS....

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Ambetter and Blue Cross And Blue Shield Of Texas Latest Reviews

Recent published reviews
No votes

I havent been able to use my insurance

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1

It happened again. I pay for BCBS to screw us on prescriptions. Got a generic antibiotic today for $34.62 through the...

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No votes

The office is currently closed. I will call tomorrow.

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No votes

I am extremely tired of the runaround. BCBSTX is doing everything they can to avoid providing coverage for a...

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Ambetter and Blue Cross And Blue Shield Of Texas Products and Services

Most reviewed product and services
  • Ambetter Health Insurance (146 reviews)
  • Ambetter Customer Care (71 reviews)
  • Ambetter Affordable Care Act Health Insurance (36 reviews)
  • Blue Cross And Blue Shield Of Texas Health Insurance (25 reviews)
  • Blue Cross And Blue Shield Of Texas Customer Care (11 reviews)
  • Blue Cross And Blue Shield Of Texas Health Plan (8 reviews)