PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ambetter and Blue Cross And Blue Shield Of Texas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ambetter
Blue Cross And Blue Shield Of Texas

Ambetter and Blue Cross And Blue Shield Of Texas Overview

Total reviews
389
89
Company responses
0
0
Issues resolved
3
0

Ambetter was first mentioned on PissedConsumer on Nov 29, 2014 and since then this brand received 389 reviews. It is 300 reviews more than Blue Cross And Blue Shield Of Texas received since Jul 8, 2008.

Ambetter and Blue Cross And Blue Shield Of Texas Consumer Ratings

Rank
169 out of 1883 in Insurance category
137 out of 1883 in Insurance category
Customer service
102 in category
99 in category
Product or Service Quality
128 in category
83 in category
Website
155 in category
115 in category

According to consumer ratings and reviews, Blue Cross And Blue Shield Of Texas ranks 32 points higher in the Insurance category than Ambetter. People gave Ambetter 1.5 stars for Customer service criterion in Insurance category and it is 347 points higher than the worst rated brand in this category. At the same time, Blue Cross And Blue Shield Of Texas was rated 1.5 stars for Customer service criterion in this category and it is 350 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Blue Cross And Blue Shield Of Texas has a higher rating than Ambetter. Regarding Website criterion, consumers gave Ambetter 1.6 stars and it is 65% greater than other in category. Blue Cross And Blue Shield Of Texas however was rated 1.9 stars and it is 74% greater than other in category.

Ambetter and Blue Cross And Blue Shield Of Texas Rating Details

Customer service
1.5 (202 reviews)
1.5 (29 reviews)
Reviewer's quote

Have been trying to get a Claim properly processed since February 1, 2019. It took them until September 21, 2019 to process the claim. All the required information was submitted with the original claim on February 1, 2019.

David H

BCBS customer service is pitiful but forcing me to be an uninformed consumer is unethical. *Note: Just learned that because I work in health-related institution the phones at BCBS presume I am a physician and therefore require a national provider ID; oddly enough, there is no option for me to...

Annette S
Product or Service Quality
1.4 (195 reviews)
1.6 (31 reviews)
Reviewer's quote

...I have written six complaint letters to Ambetter concerning their terrible services and none have been answered. I have been denied services and prescriptions after having paid my premiums. I have had to call a total of nine times to establish a primary care physician...

River B

The worst customer service experience from a company that I pay for a service. I called for assistance and instead of clear guidance I received snorky responses. I was told that I should contact my HR about getting another insurance policy...

PissedConsumer1118557
Website
1.6 (191 reviews)
1.9 (29 reviews)
Reviewer's quote

...Their website now doesn't even allow you to view the details of your pharmacy claims, nor can you copy the data, nor can you print it. You have to screen shot it. That's how awful they are..

Melissa B

They are all on their own website as participating providers. The loophole that they are using to deny and not pay the claim is that the are a participating provider in network but it is an institutional claim. Which doesn't make sense to me and I am a licensed Health and Life insurance sales...

Matt M

Ambetter and Blue Cross And Blue Shield Of Texas Pros and Cons

Pros
  • Coverage
  • Met obamacare requirements
  • Your initial price and package offering
  • I was satisfied with my insurance
Cons
  • Inconsistent information
  • Poor doctor selection
  • Poor customer service
  • Customer service
  • Poor customer service
  • On hold forever

Ambetter and Blue Cross And Blue Shield Of Texas Most Positive Reviews

Top rated reviews
5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

5

I had Ewings Sarcoma in my Kidney back in 2006. From that time in 2006 until today 2018 BCBSTX has been there for me in...

Ambetter and Blue Cross And Blue Shield Of Texas Most Critical Reviews

Lowest rated reviews
1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

1

My brother requires urgent brain surgery in Texas and due to it being out of state from Florida the doctor can't get in...

Ambetter and Blue Cross And Blue Shield Of Texas Latest Reviews

Recent published reviews
2.5

They have listed every doctor in the Tn. and Ga. area but maybe 1 out of every 15 are in their Tenn. Network. My wife fi...

Read all 389 reviews
1

We pay a lot through my husband's employer. As of this summer my daughter is fighting a rare autoimmune disease that is...

Read all 89 reviews

Ambetter and Blue Cross And Blue Shield Of Texas Products and Services

Most reviewed product and services
  • Ambetter Health Insurance (139 reviews)
  • Ambetter Customer Care (67 reviews)
  • Ambetter Affordable Care Act Health Insurance (33 reviews)
  • Blue Cross And Blue Shield Of Texas Health Insurance (24 reviews)
  • Blue Cross And Blue Shield Of Texas Customer Care (11 reviews)
  • Blue Cross And Blue Shield Of Texas Health Plan (7 reviews)