PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Blue Cross And Blue Shield Of Florida and Ambetter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Blue Cross And Blue Shield Of Florida
Ambetter

Blue Cross And Blue Shield Of Florida and Ambetter Overview

Total reviews
98
431
Company responses
0
0
Issues resolved
0
4

Blue Cross And Blue Shield Of Florida and Ambetter Consumer Ratings

Rank
211 out of 1053 in Insurance category
148 out of 1053 in Insurance category
Customer service
139 in category
91 in category
Website
189 in category
159 in category
Product or Service Quality
148 in category
122 in category
Diversity of Products or Services
143 in category
149 in category

Blue Cross And Blue Shield Of Florida and Ambetter Rating Details

Customer service
1.3 (52 reviews)
1.5 (218 reviews)
Reviewer's quote

The customer service should be called customer disservice. I called about a bill and was very rudely spoken to. I asked for the supervisor and I was hung up on...

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After several hours on the phone with these "customer service" reps, they cannot tell me what their allowable charge will be (what I have to pay) for a procedure for which I have the CPT code. Their out of pocket costs also exceed the limit for which you are allowed to contribute to an HSA.

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Website
1.5 (45 reviews)
1.6 (205 reviews)
Reviewer's quote

...Doctors will not take the time to go on BC/BS website to try and figure out how to retrieve the form fill it out and then fax it back to Pharmacy therefore I never get my medications. I have tried to beat the system by getting the form myself and then faxing to Dr. but have had no luck...

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...On their website, they list a ton of doctors in any area of practice you can think of. However, this is a fraud as well. A majority of doctors, who Ambetter list as in network, refuse to accept the trash known as Ambetter...

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Product or Service Quality
1.3 (42 reviews)
1.4 (209 reviews)
Reviewer's quote

...There is not customer service respect or appreciation. After having my plan for 1 and a half years they came back to me and added a premium for a mistaken application I submitted and cancel. They did not mention to me any of these, but a year and a half later...

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I work in customer service for 35 years they ARE THE WORST> I after getting a diabetic attack and shaking cause of the rep demanded a supervisor who phoned me to find out what happened said theyd do investigating. I even said going out of state do not phone me,not only called back said I was right...

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Diversity of Products or Services
1.6 (40 reviews)
1.6 (186 reviews)
Reviewer's quote

...Why is it we have to pull teeth just to do this?? Yes we would all like to utilize the online services but sometimes you just need to speak to someone. If you don't like the company or they are so terrible quit your job and go somewhere you can be happy..

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...We are very disappointed in their services. Of all the doctors listed on their site, not one is in our area. My daughter needs to see a psychiatrist and therapist, and Ambetter found one, with just Therapy, but not until the end of July...

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Blue Cross And Blue Shield Of Florida and Ambetter Pros and Cons

Pros
  • Prices
  • I like the coverage when it worked
  • Customer care and failure to disclose
  • Met obamacare requirements
  • Coverage
  • Your initial price and package offering
Cons
  • Customer service
  • Phone waiting time
  • Being mislead
  • Inconsistent information
  • Poor doctor selection
  • Customer service and could not get help

Blue Cross And Blue Shield Of Florida and Ambetter Most Positive Reviews

Top rated reviews
4

Through HIM (Health Insurance Marketplace,) Florida Blue BC/BS (FB) issued me a policy. I paid the premiums.

When I tur...

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5

Over all very good customer service! Have had no issues, quality care and all of my Claims get paid out just great!...

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4

My wife has had Lap Nissan surgery for reflux; she's tried Gaviscon, Nexium, Prilosec, etc..... several years ago we...

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5

I have had Ambetter/Sunshine Health for 2017 and just renewed for 2018. I am pleased with the coverage, doctor...

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Blue Cross And Blue Shield Of Florida and Ambetter Most Critical Reviews

Lowest rated reviews
1

I am having a huge issue with BCBS. A BCBS rep came out to our office in 2/2104 to sign everyone up with insurance. Due...

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1

Basically seeing how it reenrollment time this is simply what ive encountered and im posting it so maybe others can make...

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1

LVP CASE ID: 18-V0012 – DECISION
On June 15, 2018, Complainant submitted a complaint in accordance with the Legitimacy...

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1

I ended up with this company through the insurance exchange in my State. They have few provider options, and of those...

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Blue Cross And Blue Shield Of Florida and Ambetter Latest Reviews

Recent published reviews
No votes

Ready to kill myself rather than deal with this year 5

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5

I got a new debit card and you guys tried to bill me on my old debit card but I did pay the bill on my own with my new...

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1

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They...

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1

Call did not go through

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Blue Cross And Blue Shield Of Florida and Ambetter Products and Services

Most reviewed product and services
  • Blue Cross And Blue Shield Of Florida Customer Care (23 reviews)
  • Blue Cross And Blue Shield Of Florida Health Insurance (20 reviews)
  • Blue Cross And Blue Shield Of Florida Health Plan (15 reviews)
  • Ambetter Health Insurance (146 reviews)
  • Ambetter Customer Care (70 reviews)
  • Ambetter Affordable Care Act Health Insurance (35 reviews)