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Amazon

Auctions and Internet Stores
  • 17 ISSUES RESOLVED
  • 1371 TOTAL REVIEWS
  • $720K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection 18
  • Most of their products 8
  • Ordering online 7
  • Ease of purchasing 7
  • Ease of checkout 7

Customers don't like

  • Poor customer service15
  • No manager follow up5
  • Negative feedback not excepted4
  • Apathy4
  • Poor shipping3
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Zumiez

Auctions and Internet Stores
  • 2 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $4.3K CLAIMED LOSSES
  • $112 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Son liked a pair of pants from there 1
  • Quality products 1
  • Putred sewar 1
  • Overall setup 1
  • I was once a big shopper at zumies now iam not 1

Customers don't like

  • Service5
  • No punishment for employees2
  • Cashier2
  • Being stalked by the employee2
  • Service and lack of honoring the sales1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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