PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Zulily

Amazon and Zulily Overview

Total reviews
2382
978
Company responses
0
0
Issues resolved
34
4

Amazon was first mentioned on PissedConsumer on Nov 15, 2007 and since then this brand received 2382 reviews. It is 1404 reviews more than Zulily received since Dec 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amazon customer support team than with Zulily customer service.

Amazon and Zulily Consumer Ratings

Rank
43 out of 470 in Auctions and Marketplaces category
292 out of 2469 in Footwear and Clothing category
Customer service
46 in category
192 in category
Website
38 in category
253 in category
Exchange, Refund and Cancellation Policy
21 in category
240 in category

Amazon and Zulily Rating Details

Customer service
1.7 (1003 reviews)
1.8 (361 reviews)
Reviewer's quote

They delivered a open box fan and when I called customer service A) I get someone in Asia who has no bloody clue. B) redirected to USA customer service who offers me $10 credit after spending $10000 of dollars on Mr. Bezo and rude!!!..

PissedConsumer1726167

I reached out to customer service and was told normal (even if they messed up) customer pays shipping but they would credit my account this time, also they refuse refunds to original payment so you get a store credit. So you are forces to buy something else from them and hope it is right, but dont...

PissedConsumer1714262
Website
2.8 (842 reviews)
2.5 (366 reviews)
Reviewer's quote

...We have removed the listing of their products from our website so that customers don't have the same experience again. 11:22 PM PDT Tommy Chan: i just cant accept this..

Tommy C

...was not good enough and when they were suppose to apply the credit back to my credit card I got a store credit and then was told to refrain from using the website. So I am out the money and the store credit will sit there however they don't follow there own damage policy and no matter how much documentation you have they don't care! I won't waste time on a company who...

Jennifer g
Exchange, Refund and Cancellation Policy
2.3 (837 reviews)
1.5 (348 reviews)
Reviewer's quote

What was told to me by a supervisor, that the item that I ordered would come in a amazon box not the box of the item itself, and that there is no option to choose how I want the item to be packaged. Which was a LIE!! What was supposed to be a surprise Christmas gift is no longer! a

Carolyn T

Return policy is a BIG RIP off. Must use a label emailed to you and the cost of $8. 95 id deducted from your purchase price...

PissedConsumer1687428

Amazon and Zulily Pros and Cons

Pros
  • Product selection
  • Ease of checkout
  • Most of their products
  • Variety of products
  • Website
  • How their website looked
Cons
  • Poor customer service
  • Customer service
  • No manager follow up
  • Long shipping time
  • Customer service
  • Exchange policy

Amazon and Zulily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

Amazon and Zulily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

Amazon and Zulily Latest Reviews

Recent published reviews
1

I joined amazon prime to get the free shipping so i order all my christmas through amazon , the packaging is horrible i...

Read all 2382 reviews
1.8

I did buy many items from zulily in the course of a year, until I needed to return 2 items that did not fit me......they...

Read all 978 reviews

Amazon and Zulily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (239 reviews)
  • Amazon Account (217 reviews)
  • Amazon Customer Care (213 reviews)
  • Zulily Shipping Service (123 reviews)
  • Zulily Clothing (108 reviews)
  • Zulily Dress (52 reviews)