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Amazon
Zulily

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Amazon

Amazon

2.2
  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2273 TOTAL REVIEWS
Rank
40 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    114
  • SUCCESSFUL
    68%
  • AVG CALL DURATION
    05:21
  • ISSUES RESOLVED
    29%
Top Products and Services
2.8
226 reviews
2.3
209 reviews
2.5
205 reviews
Zulily

Zulily

2.0
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 964 TOTAL REVIEWS
Rank
286 out of 2417
in Footwear and Clothing category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    65
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:50
  • ISSUES RESOLVED
    60%
Top Products and Services
2.2
122 reviews
1.9
106 reviews
1.7
52 reviews

How would you compare Amazon vs Zulily?

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jsparkle21
#1231488

There's NO comparison! Amazon is everything Zulily is not.

Amazon is reliable, consistent, and has products on hand and ready to ship. Amazon also has great customer service, great return service - which is normally free, and an excellent warranty period - in which they actually work with you to replace items. They act as go between with buyer and seller, and do what they can to keep the buyer happy.

Zulily takes FOREVER to ship products, and cancels a fair number of items before they ever ship. There is absolutely NO way to return a product to Zulily, EVEN when the product is clearly defective.

For example, I ordered our son a pair of boots, and there was a nail, or tack sticking up through the footbed! I informed Zulily, and they didn't care - no returns - EVER! They say they'll work with you, so you're happy, but how could we be happy putting boots on our son's feet with a sharp object jabbing into his foot! Zulily carries questionable products.

There's no way to find out where they're sourced, till it's too late. And they often advertise genuine gems, which are not, and genuine precious metals, which are not! That really burns me up when I get fake turquoise in fake silver - which was going to be a gift, and I can't give it as such, because it's just ***!

Shipping is too high. Every other vendor like Zulily has a better way to work shipping.

I don't want to pay $10 for one day, when I can shop on Amazon and get FREE shipping, in addn to free TV and Movies, free books, free music, etc ...

Amazon is hands down the better vendor. No question!

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