PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amazon and Zulily as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amazon
Zulily

Amazon and Zulily Overview

Total reviews 7450 1092
Company responses 0 0
Issues resolved 66 6

Amazon and Zulily Consumer Ratings

Rank
44 out of 318 in Auctions and Marketplaces category
339 out of 2097 in Footwear and Clothing category
Customer service
43 in category
208 in category
Delivery Service
34 in category
351 in category
Website
38 in category
294 in category
Exchange, Refund and Cancellation Policy
28 in category
275 in category

Amazon and Zulily Rating Details

Customer service
1.7 (2384 reviews)
1.9 (410 reviews)
Reviewer's quote

...evening, and he was in our neighborhood literally a few blocks away from our house and then 30 min later he was already nearly 20 miles away! Called amazon customer service and it was a bad joke! The lady couldn't do anything - she kept saying "it's out for delivery and it shows it will be delivered...

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...Customer service doesn't seem to be a priority either. oh well,, going to shop elsewhere!..

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Delivery Service
2.2 (1964 reviews)
1.8 (370 reviews)
Reviewer's quote

...itself by meeting its scheduled dates and that is not being met, even taking for granted the benefit of the time required by the pandemic situation, the delivery service is not met. This causing loss of my time in the subscription and losing the confidence and security of receiving what is ordered. My request is that my...

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I have ordered two items on zulily on apr this year but they only posted one of them! And they charged me for both! I am really pissed off! And the delivery service is super snail! Horrible!..

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Website
2.6 (1944 reviews)
2.6 (408 reviews)
Reviewer's quote

I returned it and after two weeks I had not received my refund, I contacted Amazon, and they refused to return my money, they gave me credit on the website, I tried to buy a Visa gift card with "credit" and they don't let you use it. I want my money back, I am being coerced into consuming products...

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Ridiculous I can't even check order now, the website block me, definitely a good way to loose buisness!!!..

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Exchange, Refund and Cancellation Policy
2.2 (1939 reviews)
1.6 (386 reviews)
Reviewer's quote

...i think 8 month ago but I haven't got money so please refund my money it's humble request to u..

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..." I have had damaged products that Zulily has freely given me a refund for. My granddaughter has enjoyed her clothing and shoes from Zulily. Right now, shipping is taking longer-remember Covid?..

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Amazon and Zulily Pros and Cons

Pros
  • I really love amazon and this time i was truly disappointed
  • I have used amazon many many times
  • Product selection
  • Variety of products
  • Prices
  • How their website looked
Cons
  • Poor customer service
  • Unhelpful customer service
  • No manager follow up
  • Customer service
  • Long shipping time
  • Exchange policy

Amazon and Zulily Most Positive Reviews

Top rated reviews
5

It doesn't matter if you returned rental book on time or not. I returned the rental text book to Apex_media on time, and...

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5

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly...

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5

In fact, I am a columbia loyal fan, and bought 4 pcs fleece jackets for my family. Last month, I found a new brand, its...

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5

I purchased a dress from the Reborn Collection on Zulily and was so excited to receive my tunic dress! Words cannot expr...

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Amazon and Zulily Most Critical Reviews

Lowest rated reviews
1

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial...

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1

Look at the picture, that is the quality you get when you buy from Zulily. It looks like it has been sewn by a third wor...

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1

Yesterday I sent back a bunch of stuff I needed to return to AMAZON oh wait that was in Monday9/15/2015 we'll...

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1

I odrered two pairs of casual boat type slip on shoes size 13 medium.
It took two weeks for them to arrive, when i tried...

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Amazon and Zulily Latest Reviews

Recent published reviews
4.2

I cancelled prime after a week or so deciding I don't order from Amazon enough to use prime

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No votes

Talked with Customer Service today, we will see what happens, they said I was the second caller this morning

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3.7

I had this provided previously, however, it didnt show. A manager, Maria took care of it today by placing the $15...

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5

No, I don't work there. I am a 64 year old ER nurse. I have ordered from Zulily since 2013 and I love it. If one reads...

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Amazon and Zulily Products and Services

Most reviewed product and services
  • Amazon Shipping Service (529 reviews)
  • Amazon Customer Care (429 reviews)
  • Amazon Account (373 reviews)
  • Zulily Shipping Service (130 reviews)
  • Zulily Clothing (111 reviews)
  • Zulily Dress (53 reviews)